Review Time
I've had a good impression of Philips in the past. However, I just purchased 2 of their 7000 series shavers. The small plastic parts that hold the shaver head blades in place are very difficult to get in place, they are easily dropped/lost, and it's simply very poor human factors design. I returned both shavers and bought a different brand which is cheaper and seems to work better all around.Philips should let it's design team get these things right.
Ongoing Twitter messages with Philips accusing me of lying that the guarantee on my Lumea Precision plus is expired. They do not seem to understand the the product may have been on the shelf in Boots for a lot longer. They offered me 20% of a new one but don't seem to understand that all I want is my one repaired under the guarantee as it is a manufacturers fault. They seem to know this as there are plenty of reviews confirming this but they don't want to help. This has been going on for about 6 months now. It's terrible.
Bought a Philips 920 electronic razor value £180.00 in February 2015. By December 2016 it had developed a fault.The spindles driving the blades stick intermittently. Unable to get an individual from Philips who could extrapolate himself from a computer says no mentality .My razor used around once every three days is basically useless. A complete waste of money with a non customer focused company who are happy to take people's hard earned cash on products that die at the end of a guarantee period. I contacted Philips UK and Philips Portugal. Neither were particularly helpful.Will be replacing my razor with a Braun, and won't ever be buying Philips again. Just a footnote, when my fuji camera broke, out of warranty by a month fuji were fantastic, they took it off me and repaired it free of charge as it clearly was not good that the problem came just after a two year period. Philips take note, that fuji know how to care for the consumer.I have been contacted by Philips UK who have kindly accepted to replace my razor under guarantee. A great response and dealt with a UK customer services team member called Lucy. She has been fantastic in resolving this issue. Whilst in Portugal though the Portuguese customer service team was awful leading to obstructive clearly they let the organisation down and need to liaise with the UK for some good ideas on how to improve. My customer reference with Philips should they read this message Philips Query 60-0005391425 [ ref:_00Dw0Cp29._500w01WjaWV:ref ].Thank you Lucy at Philips.
We purchased an iron board and iron board cover from Philips online shop on 3rd Jan 2017 which was delivered to us around 10th Jan. We discovered that the board was damaged and that it already came with a cover on it. So we contacted th company to replace the damaged board and return the extra board cover we had ordered. The company sent us shipping labels for the replacement and return items for UPS delivery services and we returned the items. Philips later sent us confirmations that they have received the items on 17 Jan 2017 (which was confirmed by email) and when I called them, they confirmed that they had received both items and will process a replacement for the board and a return of the extra iron board cover. They confirmed by email on 19 Jan 2017 that the refund for the cover will be processed in two days. We have received out new iron board in the mail but Philips has failed to refund the amounts due to us for the cover which was successfully returned to them. We have been calling them every week since the promise of refund (19/01/17) and we hear a different story each week about the delay or the human error or that they havent received the item yet (desipite already confirming that they have received it). Each week they promise that the refund will come in 2-days but that is yet to happen. We have now moved to complaining to the local consumer protection agencies.
Bought a Phillips Sonicare toothbrush that ended up being defective shortly after purchasing it. Contacted Phillips who replaced it initially without issue. Well, the replacement was also defective (turning itself on and loudly buzzing on and off) but this time around Phillips wanted me to wait 2-3 business days for them to email a return label so I could send it back. They expected me to listen to a loudly buzzing toothbrush for 2-3 days and "wrap it in a towel" which BTW, does not silent the toothbrush in any way. And, they do not want you to remove the battery either. They expect you to just deal with it. Totally unacceptable to say the least. Why a return label that is emailed takes 2-3 days is beyond me. At any rate, contacted customer service again and spoke with a supervisor named Roger. He absolutely did not care that I would have to be aggravated for days by this toothbrush and was zero help. Completed useless supervisor in my view and should not be in a leadership role. So, after 12+ hours of buzzing, I took the brush apart and cut the wire powering it. I am still in utter disbelief that making the customer suffer with the noise for days is their protocol. Needless to say I will never buy any Phillips product again.
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