Review Time
your TV is the worst TV I've ever bought in my life.when I change channels it freezes up and has a dummy attack and resets itself .......... I mean all the time........ Twice in evening........ Product sucks bad! trust me if I knew it was going to be like this I would have never ever ever ever ever ever ever ever ever ever ever ever bought it!
I ordered the Phillips Perfect Care Elite Silence Steam Generator Iron having recently had a torrid time with a Bosch, which I duly returned.I ordered the iron on Sunday and received it on the Wednesday. I have read all the negative reports as well as the positive ones and decided to risk it, as every one of the irons I read, had negative reports on them.As far as the Perfect Care is concerned, I used it imediately and, so far, I have found it reasonably quiet - no noisier than the others I have had - easy to use and extremely light. The fact that it doesnt have a heel when placing it on the ironing board takes a little getting used to but, by the time I had done my 3 weeks ironing, I found I was automatically placing it back on the generator. Some reviewers have stated that the iron does not remove the creases. However, so far, I have not found a problem. I took a very very badly creased fitted sheet from my dryer and it took a little more ironing than the rest but, by putting the iron on full steam, and then ironing over it again with the seam turned off, I found no problem whatsoever. It just took a little more time and trouble but the time I made-up on the rest of the load fully compensated for this. I love the fact that I can steam iron my delicates on the coat hangers too and that the cables tuck away quite nicely. I also like the added bonus of being able to remove the water tank, which is easy to refill and reheats again in a very short time.So far - so good. I would also like to thank Phillips for their quick delivery and would congratulate them on their customer care. Hope this lasts if needed in the future.
I live in Switzerland and bought a Philips power bank in Cambodia last April, with international warranty of 2 years. In a few months the product was defective so I called the Philips customer center asking for service centers in Switzerland. I was suggested to speak with a independent service center which I did and they asked me to send the product via post. After 1 week I received it, non repaired, and with a 27 CHF bill, because I shouldn't have sent it since they are not responsible! I complained so at least they cancelled the bill but was told to speak with Philips again. After repeated calls to the customer service and without having any solution they told me that I should go to the store I purchased the product in Cambodia because the stores are responsible for the guarantee and not Philips! I called in another country and this was confirmed, everything is done through the retailers. If you purchased something in another country, your guarantee is practically not applicable unless you go to the store you bought it! In the past I had Philips trimmers and in case of damage you simply sent the product to a service center without problems. But now this! Never again Philips in my life.
If I could give zero stars I would. Our television was purchased June 2018 via AO.com. it is still in warranty for the next four months. After an update the previous night requested by the set itself & all being well, it seemed the tv then suddenly was displaying a reverse (flipped) upside down image. Firstly the Phillip's website is not worth a dot. It's absolutely useless! It refused to recognise my serial number many times before accepting it. When it did it told me they could not help with this appliance & to contact my favourite appliance repair centre (so get it fixed & pay for it myself) Not happy I tried, tried & tried again to contact Phillips direct. No help there as the call is re routed from london to 'somewhere' overseas. Bad line & even for me it was difficult to understand the person on the other end. I was given a code to access menus, it worked. I then needed to give certain information to the representative, difficult to read upside down reverse flipped text I was told if I couldn't read it they couldnt help me!! I then thought on to take images on my phone, rotate & flip ×2 to give the required information. I was then told I would be sent an email from the technical team. Goodbye. !!!?? Seriously? The email arrived & I was instructed I would need a computer and a USB flash drive to.....fix the problem myself! Problem is we don't own a computer or USB flash drive so now what? After failing again to contact by phone in desperation I contacted AO.com who said they had someone they speak too & could connect me. GREAT maybe now I'll get some real help but you guessed it.....I was transferred overseas! The Phillips agent said that they had given me the solution to fix the television & was shocked we didn't own a computer. So therefore they had no responsibility to help me further!! Not having it I questioned them further, pushed & pointed out warranty & how it works with other companies & eventually the agent agreed to send an email to the technical department. No timeframe is given as they don't know how long it will take the technical department to respond. I need to 'sit tight'. Absolutely appalling customer service. Currently we have a tv built in to our tv wall that is utterly useless. From researching the internet it seems the 'solution' given doesn't even work. £500 & it's lasted just over a year & a half. Disgusting!!**UPDATE**TV now repaired. I had to go through AO.com & they liased with Phillips while I was on the other line. So very grateful to them as I feel I'd never have got it repaired. Once Phillips agreed to send an engineer I had contact from a company call Equinox who contacted me Thursday to arrange the appointment for the following monday. The engineer had to go through the software update first even though he confirmed it wouldn't work & he was right. He then fitted a new mother board & hey presto! I was like a dog with a bone but seeing other reviewers have been the same & got nowhere I think I've been very lucky that AO.com helped me in this situation. I'll never buy Phillips again!
HAVING BOUGHT MY 5th SONICARE TOOTHBRUSH ON HALLOWEEN 2019 IT WASNT THAT LONG BEFORE I NOTICED THAT IT WASNT HOLDING ITS CHARGE FOR NOT MORE THAN 5 TO 6 DAYS USUALLY WOULD BE 14 DAYS OR THERE ABOUT SO ON 5th MARCH 2020 I RANG PHILIPS (NEVER RANG UP BEFORE) AND GOT THE MOST AMAZINGLY HELPFUL FEMALE OPERATIVE (MARIANNA EFTYCHIA) WHO COULDNT HAVE BEEN ANYMORE HELPFUL AFTER ASKING ME VARIOUS QUESTIONS AND TALKING ME THROUGH HOW TO ATTACH THE RECIEPT TO AN EMAIL (IM NOT TECH SAVVY AT ALL 😂) I WAS TOLD THERE OBVIOUSLY A FAULT IN MINE AND WOULD BE BE SENDING ME A NEW HANDLE AT NO COST TO MYSELF AND WHAT TOOK THE CUSTOMER SERVICE UP TO ANOTHER LEVEL ENTIRELY MY NEW HANDLE WAS DELIVERED THE FOLLOWING DAY LESS THAN 24 HOURS AFTER RINGING UP THAT IS A LEVEL OF CARE TO CUSTOMER (ME) THAT IT JUST DOESNT GET ANY BETTER KUDOS TO MARIANNA AND PHILIPS 😀
I purchased a philips 5000 Aquatouch razor which is very inefficient and disappointing. My old 240v series 1000 with one damaged cutter works better. So called customer care in Manila is a tragedy.I have used philips razors for 40 years , and sadly I can no longer recommend this once reputable NL based company.
buying something online through there site is rediculous, I rodered a toothbrush with the reoccuring brush heads, they send me an email saying my oder has shipped, it arrives and there is only a tooth brush replacement head not the entire tooth brush, you can not find anything out on the website because their invoice is so confusing , call customer service and all you get is we will escalate up to our service department and they will contact you 3-5 days; that is poor customer service if as a company you cannot address a customers concern asap, and you make a customer wait 3-5 days to get customer service.
During black Friday, I bought the last model of pasta maker which had a default and become problematic when I started to use it more often. I contacted Philips for that. They offer me a replacement after sending my receipt. I did and waited few weeks, nothing happened. I contacted them again, my model was not available and won't be available and offer me an other model instead which was a downgraded version of the one that I bought. I tried to argue but they didn't listen, the case was suppose to be escalated and i was suppose to receive a phone call. It never happened
I bought a Philips Diamondclean toothbrush and it stopped working first after two months (customer care provided me with a replacement) and then the replacement stopped working after 2 years (customer care turned out to be very unhelpful and didn't offer anything). Considering the toothbrush cost £120, it is a joke. I don't mind paying more for high quality products but if theirs repeatedly break and fail I may as well buy a cheaper toothbrush from a different company and replace it every few months.
58 day old 65 inch 4k TV.. screen went blank.. retailers 30 day return policy came and went , Philip's manufacturers warranty is fake because they will not replace it because they say they dont have anymore of those TVs .. I'm really confused .. what a scam, it's like going to McDonald's and them saying we dont have anymore hamburgers...Philip's TVs are complete garbage.. their Warranty is garbage ...DONT WAIST YOUR MONEY.. BUY ANYTHING BUT PHILIPS... I will see them in small claims court my only recourse... which sucks but it principal at this point ...worst customer service every.. it's amazing they still sell products in the USA.. it should be against the law the way they steal your money and tell you nothing they can do..
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