Bought a Philips 920 electronic razor value £180.00 in February 2015. By December 2016 it had developed a fault.The spindles driving the blades stick intermittently. Unable to get an individual from Philips who could extrapolate himself from a computer says no mentality .My razor used around once every three days is basically useless. A complete waste of money with a non customer focused company who are happy to take people's hard earned cash on products that die at the end of a guarantee period. I contacted Philips UK and Philips Portugal. Neither were particularly helpful.Will be replacing my razor with a Braun, and won't ever be buying Philips again. Just a footnote, when my fuji camera broke, out of warranty by a month fuji were fantastic, they took it off me and repaired it free of charge as it clearly was not good that the problem came just after a two year period. Philips take note, that fuji know how to care for the consumer.I have been contacted by Philips UK who have kindly accepted to replace my razor under guarantee. A great response and dealt with a UK customer services team member called Lucy. She has been fantastic in resolving this issue. Whilst in Portugal though the Portuguese customer service team was awful leading to obstructive clearly they let the organisation down and need to liaise with the UK for some good ideas on how to improve. My customer reference with Philips should they read this message Philips Query 60-0005391425 [ ref:_00Dw0Cp29._500w01WjaWV:ref ].Thank you Lucy at Philips.
