Bought a Phillips Sonicare toothbrush that ended up being defective shortly after purchasing it. Contacted Phillips who replaced it initially without issue. Well, the replacement was also defective (turning itself on and loudly buzzing on and off) but this time around Phillips wanted me to wait 2-3 business days for them to email a return label so I could send it back. They expected me to listen to a loudly buzzing toothbrush for 2-3 days and "wrap it in a towel" which BTW, does not silent the toothbrush in any way. And, they do not want you to remove the battery either. They expect you to just deal with it. Totally unacceptable to say the least. Why a return label that is emailed takes 2-3 days is beyond me. At any rate, contacted customer service again and spoke with a supervisor named Roger. He absolutely did not care that I would have to be aggravated for days by this toothbrush and was zero help. Completed useless supervisor in my view and should not be in a leadership role. So, after 12+ hours of buzzing, I took the brush apart and cut the wire powering it. I am still in utter disbelief that making the customer suffer with the noise for days is their protocol. Needless to say I will never buy any Phillips product again.
