We purchased an iron board and iron board cover from Philips online shop on 3rd Jan 2017 which was delivered to us around 10th Jan. We discovered that the board was damaged and that it already came with a cover on it. So we contacted th company to replace the damaged board and return the extra board cover we had ordered. The company sent us shipping labels for the replacement and return items for UPS delivery services and we returned the items. Philips later sent us confirmations that they have received the items on 17 Jan 2017 (which was confirmed by email) and when I called them, they confirmed that they had received both items and will process a replacement for the board and a return of the extra iron board cover. They confirmed by email on 19 Jan 2017 that the refund for the cover will be processed in two days. We have received out new iron board in the mail but Philips has failed to refund the amounts due to us for the cover which was successfully returned to them. We have been calling them every week since the promise of refund (19/01/17) and we hear a different story each week about the delay or the human error or that they havent received the item yet (desipite already confirming that they have received it). Each week they promise that the refund will come in 2-days but that is yet to happen. We have now moved to complaining to the local consumer protection agencies.
