Review Time
Never had such poor service as i did with Philips..they were supposed to refund me 90.00 for a faulty air floss which still had warranty and they claim they sent me a replacement but when i initially called it was not possible to send me a replacement for that particular model as they were out of stock so that is why they offered me a refund instead. So basically i never received a refund nor replacement and after going back and forth so many times as they keep insisting i got a replacement i got fed up and told them they can keep their 90.00 and replacement and never buying philips again. Also would like to add all Philips tooth brushes and air flossers i've owned in the past never lasted more than 2 years.
For a 'revolutionary' shaver this personally falls below par - owned less than 1yrShort battery life, brittle head guards (replacements purchased) and over priced replacement charger costs (£17.99) led me to researching other brands
Spoke with the rudest customer service lady EVER at Phillips. She screamed down the phone at me because I told her that ink rolls for our fax machine are totally unavailable (this after she told me the 'compatible' version was the reason our fax won't work. Her name was Sarah. She reeled off a dozen or so names of retailers she swore stocked these fax rolls. I checked. None of them actually had them no matter what their Google hit said. Trouble with the company and their crap products is you just know they don't care.
I would have given zero stars if possible.I purchased two in ground horizontal beam wash lamps from an authorised Philips outlet about 16 months ago. These lamps had a 5 year warranty which was written on the box. The first failed after 13 months and the second a few weeks later. I contacted the UK outlet where purchased who informed me that they only warrantied the items for 12 months and that I would need to contacts Philips directly. I did this and eventually got an email with a case number. I was given a return number for the first lamp which was collected and then a second return number for the second lamp which they failed to collect. The collection was rearranged twice more over the next month but never collected. This is now 6 weeks later and I am told that the lamps are discontinued with no lamps performing the same function available. Overall it has taken about 15 emails and 5 phone calls over the last 4 months to get a refund of £70.31 and I have two holes in my patio with nothing appropriate to replace the lamps. Not a penny compensation for all the inconvenience.Avoid Philips like the plague, they have no customer service worth a Da-n!I certainly will avoid anything with their brand name.
Bought a Phillips electric kettle less then a year ago and the wiring melted and caught on fire. I thought they were a respected brand but now see they sell poor quality garbage. This kettle was used by my family lightly and should at least last through the life of the heating element. Luckily it didnt start a household fire.
I had a technical problem with my TV. I had to wait 5 weeks before I received a response from Customer Services. Their reply was totally inadequate, and wasn't worth waiting for! They hadn't understood my problem, and told me there was nothing they could do, without even bothering to suggest troubleshooting ideas -basically they said "Tough luck, you're on your own". I then asked for details of their complaints procedure, as I was unhappy with their response, and they didn't even bother to reply. Without doubt the worst Customer Services I have ever experienced, and not what I'd expect from a well-known company with an international reputation. Absolutely shocking!
I have had this nearly a year now.yesterday the tap that fix the brush was falling just off.!Its is broke and the store says that it can not be made only a new complete unit - of cause they were willing to sell with some discount, I could get a new one for 180£.This is just not ok - china junk.
Did you ever wonder why you only find positive product reviews on the Philips web site? That's because they reject reviews that tell the truth about the negative sides of their products. Some Philips PC monitors are marketed as being suitable for professional CAD use, while the IPS panels are of such poor quality that viewing the same contents for more than 30 minutes will cause burn-in, and Philips are totally aware of this, since the monitors show a warning message about burn-in at power-up. This is deliberate misleading marketing. When Philips also are manipulating the review statistics by only accepting positive reviews, they are simply asking for a one star rating on TrustPilot.
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