Review Time
My experience with Dell is almost hard to believe. At the time I bought my laptop from Dell several years ago, I looked up the reviews and saw they were mostly positive so I made my purchase. Now I have to believe that Dell must've bought all those positive reviews because my ongoing experience with them has been abysmal. When my computer's warranty expired, I opted to purchase their "Premium Support" so I could have continued coverage at a monthly fee of $14.43. You would think, then, that with my "Premium Support", it would be a simple matter to update my credit card as it approached its expiration date. I literally spent no less than 10 hours of my time on both their website and in phone calls simply trying to update my credit card payment information! Even after all that effort, I still was not able to simply get my credit card payment updated due to the Dell website not taking the information, and so then when I called their "customer support" people, each one I talked to (there were multiple individuals as they transferred me from one department to another) they were rude, they kept transferring me and kept me on hold for long periods, and their accents made them very difficult to understand. They also didn't seem to understand that I was simply trying to update my credit card payment, and then would disconnect the call because it seemed they didn't know what else to do. I never was able to get them to fix this very simple issue -- so that I could pay them! Unbelievable. I will never buy anything or do business with Dell again.
Never in my life experienced a company with such bad customer service. From a well known name it surprises me. I simply wanted to ask if I could make some arrangement with my shipping. Every staff I felt was from a 3rd world country heavy accents and difficult. Anyway they told me to call Ceva their carrier that I've never heard of. Oddly their carrier is located in the Us virgin island. With that carrier was some dude name Bob Lynch with strong accent i could barely understand and when I asked him to repeat a spelling he rudely asked me to listen. Calling their customer support makes you afraid you'll just mess up your order even more because of the language barrier.
NEVER BUY FROM DELL. Bought a brand new PC with Windows on Black Friday - just got it and installed it- a minor problem with Windows - print screen not working- Support told me they couldn't do anything unless I PAID for a tech consultation. The computer has only been out of the box for a few days. They stand behind NOTHING.
Bought a Dell Inspiron 15 5000 (5505) Ryzen 5 4500U on 11/26/20 received it 12/08/20. The laptop was configured for 1 - M.2 2230 256GB ssd (with the OS) in ssd slot#1 which left open ssd slot#2 for either 2230/2280 format expansion. I bought a 1 TB M2 2280 ssd (and 2x16 gb sodimm) to upgrade the laptop. Googling reviews, there were customers who purchased the exact same configured 5505 laptop and received the mounting hardware for slot#2. I did not get the hardware. Looking thru the manual it does state "If there is only one solid-state drive in the configuration you ordered, you can install another solid-state drive in the other M.2 slot. However, you may need a solid-state drive mounting bracket (sold separately) to install the additional solidstate drive." Fine.But it's a nightmare ordering parts especially (for some strange reason) that's not listed on Dells online parts list. Prior to chatting with Dells customer care, parts dept. etc., I thought it would be prudent to google the laptop which provided info. I did find the part numbers. You'd think with the part numbers I wouldn't have a problem. I was bounced from 2 CSR's, Sales then finally Parts (I asked to speak w/a supv. but was ignored) who initially claimed no parts were in stock until I gave her the part numbers. After another 26 min. of holding she found 3 of the 4 parts I required. I asked for a price quote which took another 12 min...$12.00 for 5 screws and a 5/8"x 1/2" bracket (Refurbished!!), plus $28.98 shipping (non conus fees) in a bubble envelope that will take 12 days to reach me. I'm considering returning the laptop but i've already invested $135 for the ssd and ram I purchased to upgrade the laptop. It's become a real hassle especially since it was supposed to be a xmas gift for my granddaughter's remote learning.
Tried to purchase a replacement part for a scanner, but it's backordered. Nowhere on the website does it say that the part is out of stock. Doesn't even say so on the confirmation email or order status. Best clue is that the item status is "in production" and ship date is a several weeks from the order date.
It's not a recent purchase (Jan. 2019). Dell Inspiron17" laptop. About 7 months in the battery started loosing charge quickly. By Sept. 2019 battery would not hold charge longer than 45 minutes. Other issues: fan ran all the time, touchpad was getting activated when I would pickup or move the laptop and a few others. Sent it to Dell for repair. They fixed all the issues and said they changed the battery. I sent it back a second time and they said they replaced the battery again. It took just over 3 months before the battery starting loosing charge quickly. I called, they wouldn't do anything. I asked to speak with a manager. She called the next day and said. "battery has 90 day warranty, I can't do anything for you". I told her my 25 years of experience and support of Dell products. She just kept saying, "I can't help you". After much research Dell has known issues with the batteries from that time frame failing like mine did but Dell is refusing to admit it and fix it. That was my last Dell. Last week I bought an LG Gram 17". So far it is a dream. 1st day battery went 8 hours. BTW, I don't do gaming or anything that uses lots of resources. That's way I was and am so disappointed in Dell now and will never have another one.
I ordered a graphics card on their website which was out of stock. I wasn’t told in any way shape or form the item was out of stock before purchasing, later that day I get a confirmation email for my order the email still doesn’t say anything about it being out of stock. So I wait 7 days for my package to arrive and nothing comes. I get an email at the end of the 7th day telling me my order won’t be delivered until mid January when I ordered on Nov 30. They let me purchase an out of stock product and didn’t notify me until a week later that it was out of stock. Thank you Dell, thank you for wasting my time and educating me. I’ve learned to never buy or attempt to buy anything from them ever again because their ability to communicate is that of a 2 year old.
This was one of the worse customer service experiences I have ever had. Dell refunded the money I paid for my Aurora R11. I was told I would be billed at a later date. Since the price was over $3,000 I had to get approval from my bank which was a pain in the ass. I decided to change the payment details and I was transferred 6 times until I finally spoke with someone that would help me. The agents are all very nice but the structure of their customer service is absolutely abysmal. They could take a page out of amazons book! I will never order a product from Dell again after this experience.
The technicians are the worst ever! I had put a call in back in November and they kept on deferring my issue until last week I found out that the part was coming in. I was so furious. I asked them if they can provide me a temporary laptop so I can do my work. Of course they won't do that....I spoke with 2 different managers and they said they called the technician and said they will come tomorrow. I called today and they don't know if he will come then. They are all over the map. I know from this, I will never, ever buy a Dell computer again!!!!
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