My experience with Dell is almost hard to believe. At the time I bought my laptop from Dell several years ago, I looked up the reviews and saw they were mostly positive so I made my purchase. Now I have to believe that Dell must've bought all those positive reviews because my ongoing experience with them has been abysmal. When my computer's warranty expired, I opted to purchase their "Premium Support" so I could have continued coverage at a monthly fee of $14.43. You would think, then, that with my "Premium Support", it would be a simple matter to update my credit card as it approached its expiration date. I literally spent no less than 10 hours of my time on both their website and in phone calls simply trying to update my credit card payment information! Even after all that effort, I still was not able to simply get my credit card payment updated due to the Dell website not taking the information, and so then when I called their "customer support" people, each one I talked to (there were multiple individuals as they transferred me from one department to another) they were rude, they kept transferring me and kept me on hold for long periods, and their accents made them very difficult to understand. They also didn't seem to understand that I was simply trying to update my credit card payment, and then would disconnect the call because it seemed they didn't know what else to do. I never was able to get them to fix this very simple issue -- so that I could pay them! Unbelievable. I will never buy anything or do business with Dell again.
