Review Time
I purchased what I thought was 6 month old computer from what I thought was a reputable online dealer and it turns out the computer had a dormant virus that surfaced and I could not get rid of it. I contacted Dell Canada, as I thought I had 2 years service according to purchasing agreement turns out Dell refused to service the computer citing it was almost 5 years old and I bought from 3rd party seller so they would not honor the warranty. Makes no sense it is made by Dell should be serviced by Dell I was not aware it was 5 years old the seller did not advertise that so I was duped both by seller and Dell and stuck with lemon
Title: Repeated Hinge Failure – No Support from DellI’ve had a very poor experience with Dell.My Dell Inspiron 15 (Service Tag: JDC54N3) has suffered 3 hinge failures over the last 3 years.✔️ First time (2023): Dell repaired it under warranty, accepting it was a manufacturing defect.❌ Second time (2024): Dell refused to help since the warranty expired.❌ Third time (2025): Same issue again. Dell is now blaming “third-party repair” and denying support — despite it being the same repeated defect.This is not a one-time accident, it’s a product design flaw. Still, Dell is refusing to take responsibility.I’ve shared all evidence — service history, photos, communication — but all I received were copy-paste responses and ultimately silence.If this is how Dell treats loyal customers, I would NOT recommend buying from them. Worst customer experience I’ve had in years.#HingeIssue #DellSupportFail #ConsumerComplaint
I ordered a computer and a backpack from Dell totaling €1700 using my credit card. Suddenly, my order was canceled without any clear explanation, and now they want me to make a bank transfer instead. How am I supposed to do that when they still haven’t refunded my €1700?The worst part is their customer support. I called the phone number, and all I got was an automated bot that’s completely useless. It asked me to enter my order number to check the status — when I did, the call just dropped. If I tried to speak to a real person, it told me to log in online and do it myself. Their website is a mess and it’s nearly impossible to reach a live agent.Funny enough, when I tried to talk to sales, they answered within 5 minutes. But overall, this was a terrible experience that delayed my work and felt incredibly unprofessional. I feel scammed and completely ripped off by Dell.Their email support takes three days to respond if you’re lucky. Don’t buy from dell.com — you might end up in the same frustrating situation. Avoid them at all costs!
Dell's customer service is the absolute worst. I ordered a monitor and it has terrible back light bleed. My initial customer care request online was closed without receiving help from them. I then contacted them via phone and asked to return or exchange it. They kept routing me to different departments. I spent several hours on the phone with them, sending pictures back and jumping through hoops, and in the end they refused warranty service and claimed the monitor was "working as intended". Despite the fact that the lower left and right corners are extremely too bright, and it's not fixable. Each representative that I talked to was difficult to understand and communicate with. And I was disconnected multiple times. Each time I called back, I had to start all over explaining what was wrong.
I set up around 2-3 Dell laptops a week as part of my job. I have nothing but issues with the Windows Updates, often resulting in Windows having to be re-installed, and becomes a 2 day task. This is not something that I have experienced, this often, on any other manufacturers devices. PLEASE avoid Dell if you have a choice.
Their Technical support is pointless and will lead you to rethink your life choices after spending 4 hour speaking to 6 people because their phone system disconnects you over and over and no one will call you back. I had plenty of complaints about their "support"...and some about the bloatware... but NOW I have an bigger once. After 4 years and 37 days ownership of my Dell Inspiron Desktop, it wouldn't boot up. First it got to screen giving recovery options and then it failed and every time I tried to power it up, it went dead in 2 to 4 seconds. I tried all the basic stuff and there was a suggestion to remove the coin cell battery on the mother board to reset the bios... but not to check the battery as those 2032 batteries last for 15 to 20 years... Well I checked the battery and it was DEAD...totally dead...I put in a new battery and it worked perfectly. So Dell put in some CRAP battery and had my PC die after 4 years. Never heard of a 2032 lasting so short...PLANNED OBSOLESCENCE... 95% of people would have taken their PC in to pay huge money to find out it as a cheap battery under $1 causing the issue, or they would have bought a new PC.... CRAP!
Ordered on Friday with a Monday delivery anticipated. Received my new PC on Monday am! My new pc greatly excedded my expectation in all areas. Keep in mind that this is the 6th Dell I have owned.My new pc had the ability to go back to the replaced Dell pc and ported all my contacts, info and business material into it. While this may not inpressed you consider the fact that my pc is used for futures trading daily. The Ninja Trader program is encompassing in data requirements and pc horsepower. EVERYTHING was automatically trasfered without a error. I am a happy Dell customer!!!!!
My XPS laptop went on fire. There was a known heating issue (which Dell denied), yet at a later date released an update. The fan would never turn on and as a result the laptop would over heat. This eventually led to my laptop going on fire. This was under warranty and dell never honoured that even. They just delayed and delayed response after response until the warranty passed.
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