Review Time
This review is zero. If you order something from Dell they will lie about the delivery date. So if you need something soon delivered go to Best Buy or anywhere else. I had a delivery promised and guaranteed and they postponed it another 2 weeks. Instead of being honest with deliveries so you can go elsewhere, they lie to get the sale. Really unethical and will not buy again. I have bought 5 computers from them in the past and their service is now horrible. I can't work with a company that lies to get a sale. Bad business. I honestly don't think they care about reviewing the reviews. They don't look or care.
Poor product. I bought it hoping it would be faster than my previous laptop. Audio stopped working after just over a month of usage - apparently needed to update the drivers. And was on tech support for close to three hours to resolve the issue. First and last time I will purchase a Dell product. I don't trust it at all. And they have zero accountability for their poor products.
Dell, please get new management in your customer service department. Maybe all departments. I have bought $1000s worth of Alienware which I am happy with but the customer service is the worst I have ever encountered in my entire life. It's a shame because having these products were a long-time dream of mine, only to be tainted by how bad the customer service is... Delays of almost 2 months for part of my order, being transferred over and over, dropped calls, forwarded to the wrong Dell customer service country, forwarded to a completely different company once. Hours and hours of wasted time. So many people who didn't know what they were doing.There are a couple people I talked to that could finally help me. And to those good ones: either ask for a promotion so you can make changes for everyone and fix these problems in your company (and get paid more), or leave the company because you deserve better. I bet you deal with alot.
Worst experience with Dell Ireland ever. Phone numbers provided invoice don't work, Costumer Care have no idea what they are doing. Spent 2 days being lied to. Now, after 4 hours waiting for delivery, having 2 different people confirming it was coming until 5 pm.....now finally realized they got it wrong.Stay away
There are three reasons that I am giving one star instead of NEGATIVE 5 stars:1. They delivered the product on time2. Number 1 doesn’t matter when your customer service representatives and policy are so disgustingly poor that I cease to give a crap when the product arrived. 3. There is no option to give less than one star for this forum. I bought an Inspiron laptop for my daughter last year. I actually retuned an HP laptop that I had initially purchased because a Dumbass friend of mine said that Dell would look after heir customers with quality service and support. I also paid for a 2-year extended warranty with In-home service. I would be lying if I said that the product did not work to specifications. It did, until my daughter inadvertently closed the cover with a mouse between the keyboard and the screen. The top right portion of the screen glass cracked, rendering the laptop unusable. I was temporarily relieved to recall that I had purchased the additional coverage with in home service. This was short-lived. The first customer service person who I spoke to took two minutes to successfully communicate the fact that my first name is Dan, not Dam. After another 20 minutes of spelling out my last name, phone number and email address as though I were communicating with a military pilot (E as in echo, B as in Bravo etc), I was informed that the extended warranty that I purchased did not cover accidental damage. Fine. Not happy, but fine. I was told by the agent that I had to select a two hour window of time to be contacted by an agent to discuss repair options. I said ‘any time’. My daughter needs the laptop for school. They said Sir, you have to pick a window. I said OK, in the next two hours. I also told him that I only purchased from Dell on a (now debunked) assurance that they look after their customers. I wanted assurance that I wasn’t going to be ripped off. They called an hour later. I picked up on the first ring but they were gone. Got an email from them a couple of moments later with cryptic info and no link or message. Responded immediately and said to call back right away. Didn’t happen. Got a call back today at just after 5pm. Once again, the person calling had such poor English diction that I had to get them to repeat themselves three times so that I could understand. This is the what they offered. - Pay 79.00 and we will send you a box to return your computer to our repair facility- Pay for diagnosis and quote (There is no hourly rate, just a flat fee. Must be very tough to diagnose broken glass you F’ing morons!!!!) - pay for parts and repair. - wait d’or your computer to be retuned to you 2-3 weeks later. All I’m all, we are looking at close to $400 to repair a bit of broken glass on a computer that we bought for $750. I asked about the I’m-home option that I had paid for on the extended warranty. $379 to get someone on site, then parts and service costs!!! I asked if I could just drop the computer off at a Dell office instead of paying return shipping and reducing the wait time for my daughters computer that she needs for school. Not an option. Keeping it short, I was fuming at this point. I expressed my discontent in no uncertain words, then asked to get a call back the next day once I got time to settle down and consider options. Instead, they said that a supervisor would call within two hours. They did call. Another call that I had a to double-listen to based on the thick accent that I’m sure was not coming from my area code. I asked if they were fully aware of the situation and they said yes. I then proceeded with to receive a lecture from the supervisor about how it is not reasonable to compare the cost of a repair with the purchase price of a computer. Having already exhausted my reasonable appeals with the initial agent, I asked the supervisor if they had any intention for remediation or easingof the cost or speed of the repair. His answer was no. Before ending the call, I let him know that with no disrespect to him personally, I’m done with dell for life and will advocate against them forever. Yes, that’s right, I did not capitalize dell. They don’t deserve it, and they are already capitalizing on suckers like myself who trust them for a promised integrity and accountability that is simply and demonstrably NOT THERE. DO NOT BUY FROMDELL. EVER. NOT ANYTHING!!!!!!!
A couple weeks ago (around November 28th) I saw that DELL had a MSI 1650 Super Ventus for $182 on their website, which was a decent deal considering I couldn't find any other 1650 supers for under $200 at that time. So I ordered it, pretty excited because I already had all my parts and was planning on building my first ever PC on Christmas. It was planned to ship on the 8th and be delivered by the 11th, and after the 8th passed with no update, I shot an email to their customer support asking when it would ship. I got a email back letting me know it would be delivered by the 13th, and that they were very sorry about the inconvenience. So everything was fine and dandy, right? Wrong. I opened up the shipping page to check on the shipping today and low and behold, the delivery date has changed again. Now it was supposed to deliver the 21st. So I was like whatever, as long as it comes before Christmas. But then I looked a little closer and saw that it actually read JANUARY 21st, 2021. And the most annoying thing is that THEY STILL HAVE THE GRAPHICS CARD FOR $180 ON THEIR WEBSITE. So now I basically have to cancel the order and I doubt I can find a 1650 super for that cheap in time for Christmas. I guess my build will have to wait. I'm super pissed right now and I'm probably never ordering from DELL again.
For Dell, reviews need to start in the negative and go down from there. Ordered a computer as a Christmas present. Paid more for it than I wanted by $400, because this computer was one that was in stock and would be there prior to Christmas. Paid extra for expedited shipping as well, just to guarantee it would arrive on time. 9 days before Christmas, Dell emails me to tell me it will NOT be there until January. This won't work as it is a Christmas present. I attempted to call Dell multiple times. After waiting on hold for 20 minutes, I was connected with a gentleman. He read from a script. Told me repeatedly that it is what it is. I asked to speak to his supervisor. He put me on hold for another ten minutes, before he just disconnected the call. Went online to their chat. Was connected with another guy. Same thing. Typed straight from a script. No help. He has no power to do anything. Nothing he can do. Didn't look into anything. Didn't even attempt to provide a solution. He offered to give me a $180 gift card....to Dell. Why would I want to buy ANYTHING, ever again from Dell???Called back. Waited on hold for another 20 minutes before giving up. I now have to wrap a piece of paper for my sons Christmas present, with the computer I attempted to buy him, that won't be here until January. I will NEVER spend another penny with this company. I will also tell everyone I make contact with, how awful they are.
Worst customer service experience ever. I ordered a television in November, arrived damaged, sent a new one it never arrived, sent a new one now that wont arrive until the end of January. That really makes for a great Xmas gift. I have called over a dozen times, am given the same run around. Have been disconnected more times than I can count because they dont know how to answer the phone or transfer calls. Not a single person speaks english. I have never been more frustrated with a company. They cant seem to get a tv it is in production but every shelf in america has that same product on their shelf. DO NOT ORDER FROM DELL!!!!! I will NEVER order from them again
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