Review Time
I would have given 0 rating if it is available instead of 1. Very very very bad service. I am following up with them since 2 weeks and no response. Whenever I call them they will take all the information and hold the call for 10mins and will disconnect automatically and they won't call back again. To change the invoice name, they have deducted and amt for new invoice and not reverted back the original amount which is taken initially and not even generated the new invoice. This is pathetic service from Dell. Never expected this from Dell.
I noticed that my computer kept shutting off when I closed the lid instead of going to sleep. I had read online that updating the BIOS might help, and I just wanted to confirm this with the company. I didn’t want them to do any work, just answer a question. Because it was under warranty - I had bought a refurbished model - Dell wanted to charge me a fee to just answer a question. I declined and updated the BIOs, and that worked. I don’t understand why you would charge someone a fee to simply support your own devices. I buy a $20 FireTv stick years ago, and Amazon still helps me for free.
Dell is far by the worst company: both in product and in customer services. I recently purchased the Dell XPS 15 9570 for about 2000 USD. Worst investment ever. I bought it for the specifications, from the description yes, it seems great but clearly, Dell has no idea how to assemble the hardware ad software. Clearly, they do not test their products before releasing them. The Dell XPS I have continues to restarts randomly ad daily. I keep getting variations of Blue Screens Error Message primarily due to hardware issues. (thank god I am typing this on my Macbook, I just glance over at my Dell and it literally just happened as I write this review, I am happy it happened so I ca share with you the failure code message: Stop Code: Driver Power State Failure) Once it reboots by itself enough times in a day, you can get locked out of your of the computer for over 2 hours. Some safety protocol, I don't understand why. I purchased this computer in July 2020 and the warranty on Dell system states that it expired June 2020. So I cant get it fixed or repaired with getting the extended warranty for avg cost 350 USD, they have two separate offers). Everything above is just about the product itself. Now Customer Services. They have several departments all for different products and different sub-department. The most unprofessional thing is depending on your level of warranty you can wait more than 30 mins until a representative can assist you. Most likely the technical representative will inform you that you are talking to the wrong technical department and will refer you to someone else in the "correct" technical department. Only to have that person to give you information that doesn't help you and transfer you back to the warranty sales department. Its a maze. In summary, I am out 2000 USD for a Dell XPS that doesn't work as it should and with customer support that really don't care to assist you. Dont buy the computer, it's the worst decision you will ever made.
I have had Dell computers for more than 10 years. I just purchased a new computer together with the Dell Migrate software to transfer files and programs from the older computer.I have tried 10 times during the last 2 weeks to get the Migrate program to work. Each time I get the report that the migration can not be completed.I called technical support, where I connected to individuals in India. Each call required up to 1 hour on hold before the call was answered. On the last call, after another long hold, the person said that I must have a software issue and that I would need to buy software support for help.I am giving Dell a "0" star rating for technical support. Not only can I not use the new computer without my old files, but the help screens are difficult to follow and the phone support is virtually non existent.
Such a terrible company. I ordered a 3k$ gaming computer for my 14 year olds Christmas present on Black Friday. Was promised delivery by Christmas. Called on the expected ship date and was told it was on track for on time delivery. Called every day after and was promised multiple times that it would be on time. Now on the evening of the 18th of December I get an email saying my order is delayed to the 25 of January! Now the only comparable computer I can find that will make it on time costs me 1000 more! Had they simply notified me in time I could have made other plans. There is no excuse! I called multiple times after the email to see if I could change the order to leave out whatever part was back ordered so that it could be in time. They could not help me with that, so I asked for a manager. Every time they tried to transfer me to a manager I got “accidentally” hung up on. Finally after 4 tries I was told the manager was busy and would call me back. I am very sure I will never hear from them. I canceled my order and will never ever consider any dell product again.
Honestly this needs FDC oversight and review with class action lawsuits due to the unethical business practices. I ordered a $3,400 gaming computer on 12/6/20 for my son for Christmas since it said it was in stock and I paid for expedited shipping to receive it by 12/18. The order status page said the computer would ship on 12/16 and arrive by 12/18. I instant messaged dell on the morning of 12/16 as I was becoming skeptical on the order as it continued to say that it was about to enter production and they told me there was some part shortages and that they would “put a request in to expedite my order”. I called the evening of 12/16 and the rep told me that he had “confirmed” with his team that it would ship on 12/18 and that I would receive it by Christmas. He told me that all of the parts had been procured and there was no longer a part shortage. I begged him to be honest with me so that I could shop somewhere else so that my son would have something to open on Christmas but he continued to say that it was a “confirmed” shipping date of 12/18 and even sent an email at my request stating this information. I even asked if there were certain parts that I could substitute to expedite but he said no need since all parts were procured now. I had also noticed that my order said that a “return on my order was in progress” and I told the rep that I had not initiated any return and he said that must have been done by accident. On 12/18 I called again since the other rep said that today had been “confirmed” for shipping and the rep told me that the shipping had updated on 12/16 and that my estimated delivery date is now 12/27 and honestly I do not even believe that. And to top it all off, my shipping dates have never changed on my order status page, my status is that it’s still confirmed but hasn’t even entered production and it still says that I have initiated a return on all or parts of the order although I have told three different people that I have not initiated a return. Each person tells me the bs line that they will put in a request to expedite my order although I would hope it would be expedited regardless of requesting in order to meet the estimated shipping that THEY provided. At one point when I was begging to just be transparent with me as I understand COVID has created unique challenges, he said he would talk to his team to see and he put me on hold but never muted my line so I heard him talking in a different language but never paused long enough to even allow for someone else to respond before coming back to me and confirming that it would ship 12/18 in time for Christmas. I honestly cannot believe a company of this side is this deceitful... I even checked all of my emails and the website as I was convinced I must have been scammed with a fraudulent site. I tried to review BBB reviews for dell but of course that webpage is conveniently “down” right now. DO NOT ORDER from dell at any cost!
Bad experience at Italian DELL Order Date: Nov 25, 2020 | Order: 92707407 | Internet Receipt Number (IRN): IT2008-1665-68866This order was canceled on Dec 16, 2020 without any valid reason and without giving me any explanation. The order was paid 866.16 euros and now they say it is no longer available and to choose a new laptop. I checked the Inspiron 15 5000 Series 5502 laptop is still available on the DELL website but to buy it back I would have to pay € 1,027.55This is a great misconduct, I asked for the order to be restored because there was no reason to cancel it after so many days.To me all this is a big damage because I work with the computer and I have wasted time and money waiting for your laptop. Every time I call customer support I speak to a different person and no manager takes care of it. A real shame, I didn't expect such behavior from a major brand like DELLAt this point I expect a DELL manager to solve this problem caused by poor management of the sales department and bad customer service.
SCAMMERS! If I could give them a 0 star rating I would. Dell is deliberately scamming me out of my money and perpetrating a fraud out of pure greed no doubt. I ordered a computer via their website. When the build deadline was not met, I contacted them. The rep told me that it was indeed built and shipping that day. While on the call with him, he updated the build complete status in my account. However, for 8 days now, the FedEx tracking info only shows label created. Every agent I talk to gives me the same canned response "it's a logistical issue but the laptop is in transit." LIARS! They refuse to let me speak with a supervisor or manager. They are always conveniently in a meeting. I believe they have NOT built my laptop and knowingly falsified records to string me along in an effort to keep my money without delivering a product. That is called STEALING! Shame, shame, shame on you Dell. What a fraud.
Very poor customer service and they will straight up lie to you over shipping dates. I’m the idiot though because Dell burned me before by letting me buy something online and then they delayed shipping for a month only to tell me they didn’t make a certain part for it anymore and discontinued it. Stupid me gave them a second chance and now they keep lying about shipping dates.
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