This was one of the worse customer service experiences I have ever had. Dell refunded the money I paid for my Aurora R11. I was told I would be billed at a later date. Since the price was over $3,000 I had to get approval from my bank which was a pain in the ass. I decided to change the payment details and I was transferred 6 times until I finally spoke with someone that would help me. The agents are all very nice but the structure of their customer service is absolutely abysmal. They could take a page out of amazons book! I will never order a product from Dell again after this experience.
