Bought a Dell Inspiron 15 5000 (5505) Ryzen 5 4500U on 11/26/20 received it 12/08/20. The laptop was configured for 1 - M.2 2230 256GB ssd (with the OS) in ssd slot#1 which left open ssd slot#2 for either 2230/2280 format expansion. I bought a 1 TB M2 2280 ssd (and 2x16 gb sodimm) to upgrade the laptop. Googling reviews, there were customers who purchased the exact same configured 5505 laptop and received the mounting hardware for slot#2. I did not get the hardware. Looking thru the manual it does state "If there is only one solid-state drive in the configuration you ordered, you can install another solid-state drive in the other M.2 slot. However, you may need a solid-state drive mounting bracket (sold separately) to install the additional solidstate drive." Fine.But it's a nightmare ordering parts especially (for some strange reason) that's not listed on Dells online parts list. Prior to chatting with Dells customer care, parts dept. etc., I thought it would be prudent to google the laptop which provided info. I did find the part numbers. You'd think with the part numbers I wouldn't have a problem. I was bounced from 2 CSR's, Sales then finally Parts (I asked to speak w/a supv. but was ignored) who initially claimed no parts were in stock until I gave her the part numbers. After another 26 min. of holding she found 3 of the 4 parts I required. I asked for a price quote which took another 12 min...$12.00 for 5 screws and a 5/8"x 1/2" bracket (Refurbished!!), plus $28.98 shipping (non conus fees) in a bubble envelope that will take 12 days to reach me. I'm considering returning the laptop but i've already invested $135 for the ssd and ram I purchased to upgrade the laptop. It's become a real hassle especially since it was supposed to be a xmas gift for my granddaughter's remote learning.
