Honestly this needs FDC oversight and review with class action lawsuits due to the unethical business practices. I ordered a $3,400 gaming computer on 12/6/20 for my son for Christmas since it said it was in stock and I paid for expedited shipping to receive it by 12/18. The order status page said the computer would ship on 12/16 and arrive by 12/18. I instant messaged dell on the morning of 12/16 as I was becoming skeptical on the order as it continued to say that it was about to enter production and they told me there was some part shortages and that they would “put a request in to expedite my order”. I called the evening of 12/16 and the rep told me that he had “confirmed” with his team that it would ship on 12/18 and that I would receive it by Christmas. He told me that all of the parts had been procured and there was no longer a part shortage. I begged him to be honest with me so that I could shop somewhere else so that my son would have something to open on Christmas but he continued to say that it was a “confirmed” shipping date of 12/18 and even sent an email at my request stating this information. I even asked if there were certain parts that I could substitute to expedite but he said no need since all parts were procured now. I had also noticed that my order said that a “return on my order was in progress” and I told the rep that I had not initiated any return and he said that must have been done by accident. On 12/18 I called again since the other rep said that today had been “confirmed” for shipping and the rep told me that the shipping had updated on 12/16 and that my estimated delivery date is now 12/27 and honestly I do not even believe that. And to top it all off, my shipping dates have never changed on my order status page, my status is that it’s still confirmed but hasn’t even entered production and it still says that I have initiated a return on all or parts of the order although I have told three different people that I have not initiated a return. Each person tells me the bs line that they will put in a request to expedite my order although I would hope it would be expedited regardless of requesting in order to meet the estimated shipping that THEY provided. At one point when I was begging to just be transparent with me as I understand COVID has created unique challenges, he said he would talk to his team to see and he put me on hold but never muted my line so I heard him talking in a different language but never paused long enough to even allow for someone else to respond before coming back to me and confirming that it would ship 12/18 in time for Christmas. I honestly cannot believe a company of this side is this deceitful... I even checked all of my emails and the website as I was convinced I must have been scammed with a fraudulent site. I tried to review BBB reviews for dell but of course that webpage is conveniently “down” right now. DO NOT ORDER from dell at any cost!
