Bad experience at Italian DELL Order Date: Nov 25, 2020 | Order: 92707407 | Internet Receipt Number (IRN): IT2008-1665-68866This order was canceled on Dec 16, 2020 without any valid reason and without giving me any explanation. The order was paid 866.16 euros and now they say it is no longer available and to choose a new laptop. I checked the Inspiron 15 5000 Series 5502 laptop is still available on the DELL website but to buy it back I would have to pay € 1,027.55This is a great misconduct, I asked for the order to be restored because there was no reason to cancel it after so many days.To me all this is a big damage because I work with the computer and I have wasted time and money waiting for your laptop. Every time I call customer support I speak to a different person and no manager takes care of it. A real shame, I didn't expect such behavior from a major brand like DELLAt this point I expect a DELL manager to solve this problem caused by poor management of the sales department and bad customer service.
