Such a terrible company. I ordered a 3k$ gaming computer for my 14 year olds Christmas present on Black Friday. Was promised delivery by Christmas. Called on the expected ship date and was told it was on track for on time delivery. Called every day after and was promised multiple times that it would be on time. Now on the evening of the 18th of December I get an email saying my order is delayed to the 25 of January! Now the only comparable computer I can find that will make it on time costs me 1000 more! Had they simply notified me in time I could have made other plans. There is no excuse! I called multiple times after the email to see if I could change the order to leave out whatever part was back ordered so that it could be in time. They could not help me with that, so I asked for a manager. Every time they tried to transfer me to a manager I got “accidentally” hung up on. Finally after 4 tries I was told the manager was busy and would call me back. I am very sure I will never hear from them. I canceled my order and will never ever consider any dell product again.
