Dell is far by the worst company: both in product and in customer services. I recently purchased the Dell XPS 15 9570 for about 2000 USD. Worst investment ever. I bought it for the specifications, from the description yes, it seems great but clearly, Dell has no idea how to assemble the hardware ad software. Clearly, they do not test their products before releasing them. The Dell XPS I have continues to restarts randomly ad daily. I keep getting variations of Blue Screens Error Message primarily due to hardware issues. (thank god I am typing this on my Macbook, I just glance over at my Dell and it literally just happened as I write this review, I am happy it happened so I ca share with you the failure code message: Stop Code: Driver Power State Failure) Once it reboots by itself enough times in a day, you can get locked out of your of the computer for over 2 hours. Some safety protocol, I don't understand why. I purchased this computer in July 2020 and the warranty on Dell system states that it expired June 2020. So I cant get it fixed or repaired with getting the extended warranty for avg cost 350 USD, they have two separate offers). Everything above is just about the product itself. Now Customer Services. They have several departments all for different products and different sub-department. The most unprofessional thing is depending on your level of warranty you can wait more than 30 mins until a representative can assist you. Most likely the technical representative will inform you that you are talking to the wrong technical department and will refer you to someone else in the "correct" technical department. Only to have that person to give you information that doesn't help you and transfer you back to the warranty sales department. Its a maze. In summary, I am out 2000 USD for a Dell XPS that doesn't work as it should and with customer support that really don't care to assist you. Dont buy the computer, it's the worst decision you will ever made.
