I noticed that my computer kept shutting off when I closed the lid instead of going to sleep. I had read online that updating the BIOS might help, and I just wanted to confirm this with the company. I didn’t want them to do any work, just answer a question. Because it was under warranty - I had bought a refurbished model - Dell wanted to charge me a fee to just answer a question. I declined and updated the BIOs, and that worked. I don’t understand why you would charge someone a fee to simply support your own devices. I buy a $20 FireTv stick years ago, and Amazon still helps me for free.
