Review Time
Absolutely awfulI bought a laptop online and the screen didn't work. I emailed, called multiple times and then got told I was unable to send it back. I was not allowed a refund as it was a business purchase! I had it for 2 weeks and the screen never worked. The customer service is terrible. It took the call centre 30 minutes to take my name, email address and phone number. They have a call centre in India and the back ground noise is very loud and it is impossible to hear what is being asked. I will never buy a Dell laptop again... I am stuck with a laptop they are refusing to refund with a black/blank screen..
I ordered at Dell since we had a company reduction and I will probably not order on Dell again. This is a slow and weird customer service. After a few week I did get my order but the process was somewhat stressful. Maybe not really used to online order for small quantity. This is not a great experience. Consider alternatives if you can.
I had an issue with a well known app for taking online exams and ended up having to call the French technical support. I had no proposed troubleshooting whatsoever from the lady on the phone and she kept on arguing about general software/ operating system incompatibility. Later I could find out that the issue related to another component of the laptop, having nothing to do with the operating system and that could fix the bug. So disappointed by the time and money wasted on that call.
I purchased an XPS 9530 two months ago, and it began experiencing issues within the first 30 days. Despite troubleshooting with the tech support team for over a month, it turns out that the problem requires a motherboard replacement.However, Dell has only offered a repair and refuses to offer a refund or replacement. When I asked for contact details to escalate the case, they completely ignored my request and continued sending the same repetitive emails. Their lack of response to my legitimate concerns is completely unacceptable.This has been an extremely frustrating experience, and I am left with a defective laptop that I cannot use.
A simple battery purchase for a current Inspiron laptop.Delivery date was missed and revised three times while Dell "is 'working hard' on your order". Still wondering how one "works hard" on an order that involves putting a battery in a box and mailing it. Inquiry to customer service was useless and infuriating, as difficult-to-understand agents punted my question back and forth until the call was disconnected.After fourth delivery delay, two weeks beyond initial delivery date, order was Dell cancelled the order "due to FTC regulations".Now have another non-regulatory suggestion for Dell also featuring "f" as the first letter.
Bought Dell G15 5521 Special Edition and from performance, stability and the options I am super happy user. In the TimeSpy Benchmark I win with this config in many countries, e.g., US, EU and even in some in Asia. Had a single call with support about the Bios and they promptly helped me.I had before also Latitudes and now I have also second Precision and no issues so far, computers from Dell have amazing longevity, stability as well as performance. I can only recommend!result: 3dmark /spy /53531396
I’m sharing this review to warn anyone considering a Dell purchase not make one! I recently purchased a Dell monitor as a Christmas gift for my child, and to our dismay, it was obviously faulty. When I reached out to Dell for assistance, they bluntly informed me that I wasn’t eligible for a refund because more than 14 days had passed since the purchase. Despite my clear explanation that the Consumer Rights Act entitles me to a refund if a faulty product is returned within 30 days of purchase, Dell refused to acknowledge this and denied my refund.After the first EIGHT WEEKS of persistent effort, Dell finally offered to REPLACE the monitor, but I declined saying I am entitled to a REFUND. Why would I risk receiving yet another defective product? (This is the second faulty Dell product I've bought from them recently.)I endured a gruelling TWO MONTHS trying to resolve this with Dell. I sent countless messages, and each time I was promised updates that never came. I had to chase them down for every single update. Each interaction they wanted to start the whole process from scratch - this happened every, single, time. Why is it so challenging to get a refund for an expensive product that doesn’t work out of the box? This behaviour you wouldn’t expect from most companies, let alone a tech giant.I am left disgusted by Dell's customer service (and slightly traumatised!). They were unhelpful, unapologetic, and unprofessional throughout the ordeal. The quality of Dell products is undeniably cheap and nasty. I will never purchase a Dell product again, and I strongly encourage you to avoid the same fate.
Living nightmare. After it took three or four days for the initial on-site next day service. They tried to replace the motherboard. Kind of did but it did not work, and now three of the memory sticks they took out don't work. Ok, so they ordered a new motherboard, because they thing the other new motherboard was bad. It showed as delivered and to be scheduled for Monday.Monday no call. Asked Tuesday... told priority, then again highest priority for today. Now today Wednesday around 230 pm. THen the tech called, cant come, maybe Monday. Customer service just issues apologies and vague responses about priority. Asked about what my rights and recourse are no answer. IN fact they take hours to respond if at all.at some point there has to be enough of us for a class action suit. Iti has disrupted my work and may cause me to get an unnecessary extra computer as its now going onto weeks instead of next dayas of 2/13/25 it seems maybe complaining got me somewhere. the tech came later this week instead of next Monday. replaced another mother board, seemed to work fine at first but same bitlocker error he could not fi when it was restarted. SUggested system replacement again. I found some possible bios fixes on-line and after getting with tech support on chat, they suggested the on-line fixes. No luck so they put in a request for the replacement. I kept hacking away at it and at some point though luck or persistence battery went to 0% and when i replaced an adapter it asked for a time clock reset....no more bitlocker requests, there seemed to still eb a problem with the computer recognizing the oem dell adapater but computer seems to be rockin and rolling. Replacement has shipped. TO be fair, they always replace even old computers on warranty with something as good or better. Mine was a beast with 3 SSDs and 128 GB memory loaded, and I got a pretty great newer faster machine. Look forward to it. I think half the problem is with a loaded machine it runs hot even with a laptop cooler and the ports and ac adapter on the boards are not that resilient. Still have no real idea what fixed the repeated bitlocker error. So now giving 3 stars for the delayed service and on-line chat support. but the tech guy who came out was pleasant and patient despite needing to come out multiple times. the replaced computer warrants the 3 star rating averaging a 1 for the initial battles and 5 stars for replacing an expensive laptop.
Ordered a G16 on sale, it got to me damaged and missing its charging cable. Box was wide open. Like the geniuses they are they ship it in a box Labelled "DELL". Anyways, I process a return exchange, that takes days. They mess up again and can't process my order for a new laptop. They put in another order, I have still yet to get my new order and its been a month. Their most recent excuse is "We have none in because they have been sold out." Keep in mind I bought this before they were sold out. Would give 0 stars. My voice isn't being heard.
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