Review Time
I've had my Dell laptop for about 2 and a half years, and it has worked wonders. Its battery is still new, and it still works efficiently and fast. It works great for my everyday use and my college assignments. I would recommend it to anyone who is looking for a .tandard laptop which runs fast, has a nice battery life, and loves windows.
I read some of the negative comments and understand people's frustration. However, myself personally I had the best warranty experience ever with DELL. That wasn't the case with ASUS, MSI, DYSON in the past, so I was prepared for the fight.One of my three external monitors control joystick has malfunctioned out of the blue so I called them as this was still under 1 year warranty. They just asked few basic questions and told me they will replace it out right.No proofs, no evidences (like photos which I had to provide previously to ASUS and DYSON) was requested. Though, I understand the evidence portion to exclude obvious physical damage but despite me providing it I still had to go through hell.Anyway it was a shocker to me, I mean this is how the warranty should work ideally. Good job DELL in this particular case!
Avoid dell at all costs. I bought a $1500 laptop and the trackpad lost responsiveness after 1 year. I sent it back to dell, guess what they said it was fine, even though all over the internet these laptops are known to have trackpad issues. Guess what when it was returned back from dell was still the same issue. DO NOT BUY DELL
I purchased a Dell XPS 17 in August 2022, investing in what I believed was a top-tier machine with 4 years of Premium Onsite Repair and Accidental Damage Protection. As someone who relies on my computer for mission-critical client work, I chose Dell for its reputation, service promise, and performance. Unfortunately, this experience has proven to be one of the most frustrating and disappointing technology purchases I’ve ever made.The Start of the IssuesShortly after purchasing the system, I began experiencing intermittent blue screen crashes. Over the course of 2023, Dell replaced multiple components—including two separate motherboard swaps—but the issues persisted. I continued troubleshooting, working through BIOS updates and submitting diagnostic data per Dell’s instructions, with no lasting resolution.The Breaking PointIn early April 2025, the system failed again—this time right before a major $20,000 client engagement. Dell authorized another motherboard replacement, but the technician didn’t show up for the original appointment, then arrived on the wrong day, and then no-showed again. When a technician finally did arrive, he worked for over five hours, replaced the motherboard, scratched the case severely, stripped multiple screws, and ultimately left my laptop in non-working condition. The fans were stuck running at full speed, the system was overheating, and it would not power on at all.That alone would have been unacceptable. But because the screws had been stripped, when a second technician came to try the replacement again, he couldn’t even open the case to complete the repair. Dell acknowledged the damage, apologized—but offered no effort to remedy the physical damage or the failed repair.I Had to Buy a New Computer Out-of-PocketFaced with no working system and an imminent client trip, I had to purchase a new laptop out-of-pocket just to fulfill my contractual obligations and avoid irreparable harm to my business. Dell’s delays and inaction left me with no other choice.Dell’s Ongoing Failure to DeliverDespite being fully aware of the urgency and the financial impact, Dell has continued to stall. I was told a system replacement had been approved, but for eight days, all I received were vague updates stating “no suitable inventory” was available. As of their most recent message, I was told it would take another 2–3 business days to even locate a potential replacement.At that point, I requested a full or partial refund to help offset the cost of the new computer I had to purchase. Dell refused, citing the fact that my system was “2 years and 251 days old”—completely ignoring the fact that it was under a 4-year onsite warranty and the repeated service failures leading up to this point.Their only offer was a 2-month warranty extension—a meaningless gesture given the circumstances.The Bottom Line • I purchased a premium Dell machine with premium support. • It failed repeatedly. • Dell’s repairs damaged the laptop further. • I had to purchase a new system out-of-pocket due to Dell’s delays and failures. • Dell has not replaced my laptop, refunded my money, or taken meaningful accountability.This entire experience has been a case study in poor customer service, unacceptable delays, and complete failure to stand behind a product and warranty. I am deeply disappointed in Dell, and I would strongly caution any business professionals considering their systems—especially if you rely on your equipment to do your job
DO NOT TRUST DELL WITH YOUR WARRANTY RETURNS – UNETHICAL AND DECEPTIVEI purchased an Alienware laptop that began overheating less than a year after purchase. Dell required I send it in for warranty repair. After completing the repair, Dell shipped the laptop back to me but I never received it.FedEx falsely marked the package as delivered. There was:• No valid signature (signed as “A.Da”)• No photo of delivery,• And Dell failed to require Direct Signature on a package worth over $3,000.FedEx refuses to open a claim without Dell’s authorization (since Dell is the shipper). Dell refuses to provide that authorization.Instead, I was told by Dell’s “Advanced Resolutions” team (Swami Kondepudi):“We have flagged the computer as Lost/Stolen and no further support will be provided.”In other words, they admit it’s lost, but refuse to help. This is a clear breach of warranty and shows Dell has no intention of making this right.To make matters worse, I was previously told by Dell’s own support manager, Shaik Akil:“We are in the process of arranging a shipment for a new computer… we kindly ask for an additional 24-48 hours.”This was one of several false promises. I was led to believe a replacement was coming, only to later be told Dell would do nothing.Their customer service mostly offshore ignores U.S. consumer protection laws, repeatedly delays, contradicts itself, and ultimately leaves customers with nothing but frustration and lost money.I strongly urge anyone facing a similar issue to report Dell to the FTC, your State Attorney General, and the BBB. I have had to begin legal action to seek compensation for damages caused by Dell’s negligence and refusal to fulfill their warranty obligations.This is deceptive business behavior, and Dell should be held accountable.
I purchased a Dell 7390 Latitude battery from Dell. I spoke to a Dell technician on the phone, explained my model and he selected a battery. I paid with my credit card over $60. I was unable to get it installed immediately and when I finally tried it was the wrong battery.After a frustrating time on line trying to get it resolved I had a robo text tell me it was longer than 30 days and I only had 30 days to return the battery.Clearly it was their mistake and, yes I waited too long. But I went to Dell directly because I could depend on quality service. This was not the case. The technician did not know their job, And Dell owes me the correct battery.TRC
Absolutely terrible experience, just trying to complete a online purchase. Verified payment. Shipped me (2) of the (3) Computers I ordered then I get an Email 5 days later saying they can't process my payment method. Dell provided a "New" Quote to re-order. Quote had the 2 computers I had already received. Couldn't remove the already received items, so had to start a complete new build. Checkout, Dell verified payment. Then Canceled the order again saying they can't verify payment. Dell's payment portal has your CC provider send you a code to verify when you enter the correct code it give you a Green Verified Check, yet hours or days later they will just cancel the order. Worst online ordering I have ever experienced.
Calls and explains what my problem is on my pc and she tells me dell support can’t fix it and go try and find some other tech support company hahahahaha what a complete god damn joke. dell has become un real paid 4 grand for an alienware when i should’ve bought a HP. and can hardly understand a god damn word of the tech woman because of dells famous decisions on hiring people who can’t speak english or french lmao it’s just an absolute joke. Oh and all the pcs are made up of just shit parts made in china. useless.
Would have been a 5 star review until the utter shambles of renewing the service contract happened. Choice was 12 or 24 months. Chose 24 months. Contract supplied was 15 months. Emailed the contracts email supplied to cancel contract under the 14 day cooling off. Got a response to say its "outside their remit" and to phone up on this number. Phoned to be then directed to go login online and sort it that way. Sent in a request and still awaiting a response. Why you need to speak to someone for this is ridiculous.
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