Living nightmare. After it took three or four days for the initial on-site next day service. They tried to replace the motherboard. Kind of did but it did not work, and now three of the memory sticks they took out don't work. Ok, so they ordered a new motherboard, because they thing the other new motherboard was bad. It showed as delivered and to be scheduled for Monday.Monday no call. Asked Tuesday... told priority, then again highest priority for today. Now today Wednesday around 230 pm. THen the tech called, cant come, maybe Monday. Customer service just issues apologies and vague responses about priority. Asked about what my rights and recourse are no answer. IN fact they take hours to respond if at all.at some point there has to be enough of us for a class action suit. Iti has disrupted my work and may cause me to get an unnecessary extra computer as its now going onto weeks instead of next dayas of 2/13/25 it seems maybe complaining got me somewhere. the tech came later this week instead of next Monday. replaced another mother board, seemed to work fine at first but same bitlocker error he could not fi when it was restarted. SUggested system replacement again. I found some possible bios fixes on-line and after getting with tech support on chat, they suggested the on-line fixes. No luck so they put in a request for the replacement. I kept hacking away at it and at some point though luck or persistence battery went to 0% and when i replaced an adapter it asked for a time clock reset....no more bitlocker requests, there seemed to still eb a problem with the computer recognizing the oem dell adapater but computer seems to be rockin and rolling. Replacement has shipped. TO be fair, they always replace even old computers on warranty with something as good or better. Mine was a beast with 3 SSDs and 128 GB memory loaded, and I got a pretty great newer faster machine. Look forward to it. I think half the problem is with a loaded machine it runs hot even with a laptop cooler and the ports and ac adapter on the boards are not that resilient. Still have no real idea what fixed the repeated bitlocker error. So now giving 3 stars for the delayed service and on-line chat support. but the tech guy who came out was pleasant and patient despite needing to come out multiple times. the replaced computer warrants the 3 star rating averaging a 1 for the initial battles and 5 stars for replacing an expensive laptop.
