I purchased an XPS 9530 two months ago, and it began experiencing issues within the first 30 days. Despite troubleshooting with the tech support team for over a month, it turns out that the problem requires a motherboard replacement.However, Dell has only offered a repair and refuses to offer a refund or replacement. When I asked for contact details to escalate the case, they completely ignored my request and continued sending the same repetitive emails. Their lack of response to my legitimate concerns is completely unacceptable.This has been an extremely frustrating experience, and I am left with a defective laptop that I cannot use.
