I’m sharing this review to warn anyone considering a Dell purchase not make one! I recently purchased a Dell monitor as a Christmas gift for my child, and to our dismay, it was obviously faulty. When I reached out to Dell for assistance, they bluntly informed me that I wasn’t eligible for a refund because more than 14 days had passed since the purchase. Despite my clear explanation that the Consumer Rights Act entitles me to a refund if a faulty product is returned within 30 days of purchase, Dell refused to acknowledge this and denied my refund.After the first EIGHT WEEKS of persistent effort, Dell finally offered to REPLACE the monitor, but I declined saying I am entitled to a REFUND. Why would I risk receiving yet another defective product? (This is the second faulty Dell product I've bought from them recently.)I endured a gruelling TWO MONTHS trying to resolve this with Dell. I sent countless messages, and each time I was promised updates that never came. I had to chase them down for every single update. Each interaction they wanted to start the whole process from scratch - this happened every, single, time. Why is it so challenging to get a refund for an expensive product that doesn’t work out of the box? This behaviour you wouldn’t expect from most companies, let alone a tech giant.I am left disgusted by Dell's customer service (and slightly traumatised!). They were unhelpful, unapologetic, and unprofessional throughout the ordeal. The quality of Dell products is undeniably cheap and nasty. I will never purchase a Dell product again, and I strongly encourage you to avoid the same fate.
