Ordered a G16 on sale, it got to me damaged and missing its charging cable. Box was wide open. Like the geniuses they are they ship it in a box Labelled "DELL". Anyways, I process a return exchange, that takes days. They mess up again and can't process my order for a new laptop. They put in another order, I have still yet to get my new order and its been a month. Their most recent excuse is "We have none in because they have been sold out." Keep in mind I bought this before they were sold out. Would give 0 stars. My voice isn't being heard.