Review Time
purchased a Dell XPS Desktop for over $2000. Purchase included Platinum Service and a migration tool. Total waste of money on both counts. Migration tool is not designed for today's cloud infrastructure and did not recognize files for migration...disaster...help desk was frustrating and strung out support for two weeks. Every time to reenter the chat, you get a new tech who needs to completely revisit the case...I had to finally purchase an external drive to transfer files...save you money on both. I think you can get better support just googling online. So here is the best part, after all this I asked for reimbursement for the migration tool. Dell refused because they said it was working exactly as designed...cant make this stuff up. So today my external optic drive quit working, which was purchased as an option with the PC. So i enter my service tag for my Platinum Support, and guess what, optic drive is not there. Must be working exactly as designed. I give up...
Wish there was a 0 star rating. Placed an order online 2 months ago which never got delivered to my address. Now they say that the vendor (pandion) that was supposed to deliver the product is no more operating. And these guys continue to send me monthly dell pay CC statements and have their collection agents call me every other day.
Dell outlet sales is horrible & Customer Service is no better. Bought 5 or 6 Dell computers over the years starting back in the 'dude you're getting a dell!' days(when they were good). Tried to buy another last week, and on the day it was to arrive (7 days after the order was placed) I logged on and found that they cancelled the order without any notification whatsoever. Reason shown on website: "We couldn't verify some or all of your information." I knew that was BS, so I called CS and was told they cancelled it because it was not in stock. I said "it was in stock the day I paid for it". And as I spoke to the rep, there was one just like it in inventory right then - I was looking at it on my screen. But, he was an automaton who could only repeat that one sentence someone gave him to read, so that was going nowhere. I asked for his Spv. He put me on hold then came back and said his spv said to 'reboot the order' - yea, not talking to u.s. reps here.... I said, why? So you can not ship the next one too? He made zero effort to keep the sale or serve the customer. So I told him what they can do with their computer and themselves. What a pathetic excuse for a US company Dell has become. And you can't get a supervisor on the phone? Run away!! Never again will I buy a Dell Computer.
Worst Company EVER!! I ordered a camera on there website 9 days later my order got canceled by Dell because the item was out of stock!! It is now a month later they have not let go of the hold on my credit card!!When you call to talk to someone I got told I needed to file an online case and explain the issue! Which i did 4 hours later I was told i needed to contact my bank not Dell to get this issue fixed! So I call the bank who says no Dell issued the charge they need to fix it! Its been 2 days nothing from Dell! The only way to get ahold of them is online through a service request which is a major pain because they just send you elsewhere!! Horrible company no customer service at all!! Run away you will be disappointed if you have an issue!!
Had a Dell G15 5525 laptop that died for no discernible reason. It worked okay for about 2 years but had to fix audio problems and replace the keyboard (keys were getting stuck or finicky to use). Computer would not turn on or charge after I got home, and the tech guys I took it to told me it would be a motherboard issue and would require a micro solder. They were not sure how it happened after I told them what happened, or the lack thereof. There was no visual damage I could see either. I am very frustrated as it is past its warranty but the cost and time to repair it is not worth it. Looking back, I wish I had chosen to build my own where the computer parts wouldn’t lose their value if only one other part of the computer broke.
I purchased an Alienware R16. This is a very expensive computer and I paid extra money for a warranty and service. I had a CPU fan error. Dell said they would send a technician the next day to repair the issue. It has now been two weeks and Dell and its vendor have constantly rescheduled the service. They do not communicate transparently or honestly. They lie and mislead consumers. I have purchased Dell products for going in twenty years. I will never again purchase another Dell product.
I really love dell for their products.The recent years I've got zero problems with my laptop and my monitors.The only thing that I dont like that much, is the evolution of products now. You still get a lot of 60hz monitors for a really high price. That's bad.
In July 2024, I purchased a Dell XPS 15 9530 laptop (Service Tag: FB81P34), a high-end device costing over $2,000, expecting it to be a reliable tool for my professional needs. Instead, the laptop was riddled with defects from the start: screen flickering, distorted audio, power warnings, and an unresponsive trackpad. Initially, I managed by using headphones, an external monitor, and an external mouse, but the problems persisted. After 77 days, I reported the issues to Dell, confident they would provide a solution.Dell’s response involved extensive troubleshooting and diagnostics, consuming hours of my time. A technician replaced the screen, resolving a single pixel issue and the flickering, but critical problems like the audio distortion remained. Despite months of effort and detailed evidence, Dell refused my requests for a replacement or refund, citing their 30-day return policy.In December 2024, Dell escalated the case to their depot service, requiring me to send the laptop for repair. Initially, I planned to ship it from Ottawa, but because Dell delayed the process with repeated remote troubleshooting, I brought the laptop with me to Edmonton for the holidays. When they finally requested the laptop, I provided my Edmonton address for the shipping box. Dell promised a five-business-day repair turnaround.While the laptop was at the depot, Dell contacted me to seek approval for an Operating System Reinstallation (OSRI), which I reluctantly approved after explaining that this solution had already been attempted in the past. After 11 business days since shipping, I followed up, calling them out for taking more than double the expected time and highlighting how significantly this delay was impacting my business. Instead of addressing my concerns, Dell stopped responding to my emails and immediately shipped the laptop back to Edmonton without any communication or confirmation regarding the repair or testing process. By the time they shipped the laptop, I was already back in Ottawa. The proper approach would have been to confirm the shipping address first, but this step was entirely ignored.Throughout this ordeal, I corresponded with several Dell representatives, including Saikrishna S, Mavuri Hemanth, and Swapneel Kajale. Despite their initial engagement, none of them have responded to my recent emails. Their silence has left me with no way to address the unresolved issues and demonstrates a lack of accountability from Dell’s support team. This failure to communicate has only exacerbated the frustration and further delayed any potential resolution.This situation has had a serious impact on my business. The countless hours spent troubleshooting, following up with Dell, and trying to manage my work without a reliable laptop have been exhausting. As a high-end laptop, the Dell XPS 15 9530 was meant to meet my professional needs, but the persistent issues have forced me to consider purchasing another laptop, further straining my finances. The disruptions caused by Dell’s mishandling have resulted in lost productivity and missed opportunities, compounding my frustration with their inability to provide adequate support.At this point, the repair status of the laptop is entirely unclear. It remains in Edmonton while I have returned to Ottawa. Dell has not responded to any of my emails, leaving me without a functioning laptop and no way to resolve the situation. This mishandling has caused significant disruption to my work and eroded my trust in their brand.Dell’s refusal to communicate or take accountability for this ongoing ordeal is unacceptable. At this stage, the only reasonable resolution is a full refund for the defective laptop and acknowledgment of their mishandling of the situation.
bought a mouse on line and found it so faulty that it dead at least once every hour. tried to return but found this cannot be returned. Complaint to support and just got the answer asking me to contact technical support to fix the problem. Frankly speaking, there are so many options apart from contacting your stupid technical support to fix the faulty mouse. Just let me return it and move on! why making things so difficult?
I am extremely disappointed with my experience with Dell. I purchased a brand-new laptop that failed after just one day of use. Since then, I've been dealing with an incredibly slow and frustrating process to get the issue resolved. The repair parts have been delayed for almost two months, and the lack of a suitable replacement unit or meaningful compensation is unacceptable. As someone who relies on my laptop for work, this situation has caused significant financial and professional losses. Dell’s handling of this case has been extremely unsatisfactory.
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