Review Time
I didn't receive any notice about when to be home to receive my order. They finally shipped it to a parcel shop, but didn't tell me which one or which delivery number.When I asked for a refund, I specified that I didn't receive the order. They still sent a driver to pick up the parcel, which I never received. I am still waiting for my money back.
I applied for Dell credit and got $3000 credit. My credit score was excellent 800. I bought an XP laptop for $2800 and waited for it. Dell shipped out the computer and placed a hold on the shipment while in transit and returned it to sender. I contacted them and they say because of verification issues. Then they took away 400 points from my credit score by constantly checking my credit. They are also billing me for the computer I never received.I spend 1 hour telling them what happened and for them to stop trying to scam me by billing me for a shipment they are holding and never delivered to me.Now they send me to collections. I am so angry with Dell’s staff for the stress they have caused me and for ruining my credit score. Below Zero stars
This has been the worst computer ever purchased. It has been running for less than 2 months and it has completely died. Technician was out today and we were told we would have to ship it back and it would be returned in 5 days. This is February, and we use this for income tax preparation. While the technician was wonderful, the rest of the customer support team was awful. Phone support was very rude.
Don't buy a Dell XPS 8960 desktop as there is no driver support for LE Audio. There are many other Dell PC's that don't support LE Audio. I purchased this PC 10 months ago so considerably new.My Asus laptop of 2 years supports LE Audio, so think wisely before purchasing a Dell product.
Dell is horrible to its partners. In February of 2025. Dell stopped assisting partners who did not spend 500k last year with them. They have limited stock for businesses. The laptops are feeling and looking cheaper while Dell charges you more. This company has no loyalty to its customers. Stay away from Dell.
Dell is one of the few American non-apple consumer laptop companies left since the 1980s and 90s that offers the same amount of performance potential since its inception. I recently bought a Dell G16, and I love it! It's sturdily built (built like a Dell...) and tears through anything I can throw at it.
My current Dell system was failing, so I ordered a new laptop on 1/24/25. The one I wanted with higher memory was out of stock. I was thrilled when it arrived the next day. Upon setup the wireless card failed. Spent 1 1/2 hours with tech support. They said they would replace the laptop. After 2 days no update, and I had it escalated. Now they said they will not replace - only repair. It had to be dead out of the box - it only lasted 2 hours. Decided to return rather than repair a product that failed in two hours. Because I needed a laptop I ordered one with the higher memory with a delivery date of 2/24/25. The next day I looked and the delivery date was 2/11/25. The next day the same unit had a delivery date of 2/5/25. Tried to have it expedited but still waiting. Also Dell sent a return label for FedEx I took it to a store 20 minutes away and they said they could not ship it - it had to go to a FedEx store an additional half an hour away. Dell received it but I have to wait 10 days for a refund. So here I am with a still failing system, spent over ten hours trying to get this resolved, no new laptop, and Dell still has close to $1,500 of my money. I cannot understand the constantly changing delivery dates for the exact same laptop. I have been a Dell customer for over 20 years and this is very disappointing.
Dell is not what it used to be. I'm switching to Lenovo after dealing with over eight months of runaround customer service for a faulty product that they can not repair and will not replace: my laptop, XPS 13 9315. Note, it's my second one, as the first one's screen died on me in the first week. I followed every direction of Dell's tech support including sending in my laptop and reinstalling Windows, etc. several times. A Dell technician also came to me and worked on the laptop. The problems didn't go away! Customer service keeps promising over and over again "white glove service," and that "the problem will be resolved after this". However, everything they tried never worked! In some cases only got worse. Dell wants to keep doing the same thing over and over again. This is how stupidity leads to insanity. Dell does not want to take accountability for its faulty product. I do not know how many hours I've spent (wasted) during this process but if I had to guess it is well over two dozen hours. Not including a week without a laptop. And, not to mention many more frustrating hours trying to work with a faulty product. Dell wants to continue wasting their and my productive time. They will continue this process until the warranty is up or I give up. I've decided to give up on Dell. It's been over 25 years and ends with a disappointment. BONUS: A Dell supervisor gave me a phone number for their "Customer Care Department" to further help me with escalating my concerns. The phone number was to their general line and there was no option for a "Customer Care Department". (Palm to face!)
I'm a long time customer. I just purchased a XPS 16 9640. And there stuck to my touchpad is a metal sticker advertising Intel EVO. The laptop does not have EVO. Why the sticker I wondered . Called support. Inquired why the sticker? Also I'm concerned that the touchpad would be damaged if I attempted removal. Dells answer: Wet the (metal) sticker with water and carefully remove. Also if I damage the touchpad it's not covered by the warranty. Plus no answer why the metal sticker was there at all. What terrible customer service! 👎
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