Review Time
Dell customer service is terrible. I ordered some headphones as a Christmas gift for my grandson on December 17, they arrived on December 30. My grandson discovered after trying several things, that the mic function didn’t meet his needs. On January 21, I initiated a return request. After waiting for a week or so, I go t an email denying my request because it had been over 30 days since the invoice date. Note, it was only 21 days since we received the headphones. After two attempts to get them to accept a return request, they still declined to do so and had the gall to say they appreciate my business.
Maybe at one time Dell was a solid buy, but now the customer support is horrific. I was promised that a tech would be at my house on 3 different days, all of which I waited all day for a no call, no show. I paid top dollar for an Alienware, I wish I would have got an MSI.
I purchased an item from Dell.com, only to find it priced lower on other websites. When I reached out for a price match, Dell refused. The only option was to return the product, but they charged a 15% restocking fee, which I find unacceptable. Many other retailers offer price matching or more reasonable return policies. Disappointed with the experience and will think twice before purchasing from Dell again.
"Thank you Advanced Resolution Service department for providing an excellent and professional services in resolving the issue that I encountered. The officer Mr. Mani went extra mile in helping me resolving problem. He was very kind and professional. I had a positive experience and was very satisfied with Mr. Mani's service. I trust Dell and would highly recommend Dell to my friends and family. Thanks to Mr. Mani from bottom of my heart. I gave Dell a 5 star rating!"
I purchased a laptop (Inspiron Workstation) from Dell for my business Mid December 2024. It was a custom build. I received the product on 12.30.24. on 1.4.25 the screen started flickering and it was determined the motherboard needed to be replaced.Dell's first offer was for me to pack it up and return it to them for repair - depsite the "Pro" support included in the purchase. I had to insist on the On site repair.The repair person came and replaced the motherboard. The very next day I discover Window's is gone. I was not able to install it even with the technician's assistance. I asked for a replacement. They hesitantly agreed and never even offered a loaner computer.Two weeks later the product ships on 1.20.25. When the product did not arrive as scheduled, I began calling and emailing Dell to find out what the status was since they are the shipper. NOTHING.I reached out to Fedex and after a few attempts I learned the product was lost. I then reached out to Dell to let them know the product was lost and the claim needed to be filed by them.As of today - nearly one month after a brand new custom build computer failed - I am still without a computer and Dell has over $3,500 of my money.Currently "waiting for approval" of a new computer to be built for replacement.I've used Dell for several years and was almost always happy with the product, but after the experience with their version of "Customer Support"....I will certainly look for other options before ever purchasing from them again. The customer service representatives lack following up and merely provide standard reply's to follow up initiated on my end.We are sorry for the frustration, we understand your position.....I don't think they do. If they did....perhaps they would put forth an effort to genuinely resolve issues instead of hiding behind email.Dell Customer Service representatives do not not have direct telephone numbers for a reason. They don't want to service their customers when customers need them, they want to service customers when it's convenient for them.Never again will I purchase a Dell product. Horrible, horrible experience.
I have bought computers from Dell for years and until this year never had any real problems with them.However, this year my problem with Dell is that we purchased a computer on January 3rd. It worked for 2 days after we received it and then died. Dell finally sent a tech to install a new motherboard. However, that did not solve the problem and the computer is still dead. Since the Tech try at fixing the computer, I have had over 30 Emails with Dell reps and I have chatted at least 3 or 4 times and been in touch via telephone several times with Dell techs for over 2 weeks without resolution of my problem.I was willing to exchange the computer, but their software would not take my credit card for the upgraded price I was to be charged. After many tries at sending Dell this information, I finally requested that they just send me a Label to return the computer for a refund.However, there does not seem to be anyone who can authorize the return. The contact information for the customer care returns was incorrect and the tech said I would have to call back during the week between 9 to 5 to the same number that was incorrect and he would get me to the right person. I do not believe anything they tell me anymore, because no seems to be able to make a decision on this simple matter. We will see what happens next week. I am not hopeful they will handle the problem and I will probably have to have the bank reject the payment in order to get someone who can actually do something.
Deceiving Buyer with Clickbait to purchase. It said 10% off for first time buyer and once you sign up, they don't send any email for promo code. Just collecting person information and lying to customers. I was never a Dell fan but will never again. POS customer service. THE WORST.......
I bought a xps 13 9345 using dell pay credit. Both were a mistake. The laptop is awful. I paid over 1k for a laptop that sucks. Dell pay keeps trying to push payments through even though i never authroized them to or have an automatic payament sheduled. Please stay away from dell. They absolutley aren't what they used to be. Very cheap products for the price you pay.
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