Review Time
I bought my 65 inch flat screen back in February. That following June just four months after purchase the backlight goes out. It's been hell trying to go through customer service. I submitted all requested photos. Including my online receipt from Bj's. They reject my receipt stating it didn't have the address of the Bj's I purchased from. I call customer service and speak to rude foreigners that speak over you and hung up on me twice. I call back a third time and she tells me "oh just take a screenshot of your desktop showing you're on Bj's website and wait another 5-7 business days for us to review. In the meantime I've been without a television for 2 weeks. And who knows how long before I'll get a replacement. Philips customer service is a joke. I regret ever purchasing this television. I'll be sticking to my other top 3 brands. Never again.
Bought a pair sonic toothbrushes in 2022, had to have white one replaced last year with no issues. The replacement started playing up again last month, so I called up the customer service. Very nice agent told me she's requested a white replacement to be sent out tomorrow and gave me a 15% discount code to use on their site for the inconvenience. I have not received a tracking number for the replacement for 3 days so called their customer service again. Another agent told me they've been having issues with the system and again requested a white replacement to be sent out the same day. Again, nothing happened for 3 days and I called back. During the third call I was told that actually both agents I spoke to prior were wrong and I must send the faulty toothbrush first. Once received and inspected I will get the replacement. I sent the faulty one back, only to receive a BLACK replacement a week later. Called up customer service again 4 days ago to say they sent me the wrong thing, and was again told "oh don't worry about sending the wrong handle back, only do it when you receive the correct item" and that the replacement is on its way out to me today. I explained that I would rather send it back because I had the exact same issue two weeks prior and got a return label. Took it to the post office the same day, and next day (3 days ago) Philips received it. As again I have not received a confirmation of dispatch I called customer service and was told it will be sent out within 24h. 48h later (this morning, 4 days after I sent the wrong item back) I was told they are awaiting delivery of the wrong handle before they can send out the new one. When I informed the agent they have received it 2 days ago, and I wished to make a complaint they said "I need to investigate further, will call back". Indeed, they called back within 2h and said that actually none of the agents were wrong, I always need to send the faulty item back first and that the correct handle will be sent out TOMORROW. As a gesture of goodwill and a resolution, they can offer me a 30% discount code to use on their site. Funny, how the 30% is almost exactly the price difference between Philips.com and Amazon so I declined the "offer" as I genuinely do not wish to buy anything from them - also had 3 Philips steam irons burn and stop working last year so definitely not buying anything from them in the foreseeable.
Purchased Philips 3000X wet and dry Mens Electric Shaver 3rd July 2024. Forgot my original 3000 series razor but I was needing a new razor anyway.I get the box, knowing what to expect and get:- a razor with head cover- a cable with NO PLUG- 3 copies of disclaimers in dozens of languages - LOADS of wasted paper.- 1 x Warranty leaflet in dozens of languages (warranty NOT activated unless you register). Another waste of paper!- 1 x instructions leaflet WITH PICTURES only. Very hard to interpret. No tech info, no clear step by step info. CHEAP and useless- NO PLUG (UK or otherwise)- NO Silk Carry bagThe razer itself is significantly worse quality than the one I bought about 2 years ago. Its a cheaper version without bits I find useful and a complete waste of paper so they cannot claim they are saving the planet! Just cutting costs for a poor standard product.Contacted customer support but the common theme here is that its as bad as people say! Its tough luck, its a razor and it works. I say but the shave quality is rubbish. Not their fault!Think I will avoid Phillips in future...
HORRIBLE TRASH DISGUSTING PRODUCT'S DONT WORK HAVE NO CHOICE BUT TO MAKE A STUPID ACCOUNT THAT KNOWS WHERE YOU LIVE SO PHILLIPS KNOWS WHERE YOU LIVE PRODUCTS DO NOT CONNECT AND PHILLIPS CYSTOMER SERVICE ARE WEASEL RATTA THAT WONT HONOR THERE WARRANTIES WORST LIGHTING COMPANY EVER AVOID AVOID AVOID GO WITH GOVEE ATLEAD THERE LIGHTS WORK
Terrible product and customer service. TV has broken after 3 years and they refused to help fix it. When I asked to escalate in their customer service team they refused that too.Terrible product and worse customer service. Stay clear of them
DVD player less than 2 months old keeps muting store.bought dvds when I went to help line want to charge 46.00 to join to talk to tech poor product poor customer service avoid there products should not be charged for help with defective products will never buy any product of theirs again after 30 +yes as a loyal customer
I wanted to buy the Philips 5500 Latte go, that does hot and cold drinks. I went to the website and they had it at a discounted price of £456.99 - I added it to my basket and went to proceed with purchase - however I luckily noticed in the basket it had added the 5400 model instead!!! A cheaper, lower spec model. So I deleted it and tried again, the same thing happened. I even tried on another browser and it kept doing the same thing. I contacted Philips who’s reply was that it was was not available in the UK and the site may be having technical issue and I should try someone like John Lewis, Curry's or Sainsbury's! I replied to say that I wanted the 5500 at the price quoted. If it's available with those suppliers - then it's available in the UK and can they not help me buy it at the price quoted. I never got a response. I called them a while later to follow up on their lack of reply and again repeated the incident, they found the case number and said they'd investigate. They came back again saying there was no technical issue now and that it can be added to the basket for £649.99 and purchased. So magically it’s now available in the UK and yet at a much higher price. I had screen shots of the UK website quoting £456.99 and proof of it being added it to the basket on the same page - clearly showing the model slected and the model added to basket - the 5400 - all within the same screen shot. They still ignored this and refused to help me or even honour it.So if not a technical issue, as they claimed all is ok on their site in my second attempt to complain, it means they must of been hoping I would not notice originally and wanted to sell a lower model instead of the one selected - deceitful.I replied to their response and never hear back again. Philips was always a household name I had known and purchased in the past - however their lack of customer support, the lack of accepting their error and lack of willingness to honour and assist - just goes to show they have lowered their standard considerably and thus I would not want to purchase any high ticket item from them, or any item for that matter. If this is how they are prior to even purchasing, imagine how the after care would be. Shame on you Philips. I took time and effort to contact you - you ignore - then you come back with unacceptable excuses and then you ignore the customer. Appauling.
I purchased a Philips coffee machine for £300, and within just three months, it became faulty. Despite two repair attempts (which they use a third-party repair centre for), Philips failed to fix it. Their customer service is utterly useless. Now, I’m forced to take the financial hit and buy a DeLonghi espresso machine instead.As a long-time fan of Philips shavers, I’m extremely disappointed. You’ve lost a loyal customer, Philips. What a fantastic way to destroy customer goodwill.
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