Review Time
We as a family have purchased 3 Philips Sonicare toothbrushes (for total price >$650 in just a little over 6 years. They all fail just a bit after warranty period of 24 months. The Philips Consumer Care Chat assistance was useless and the agent ended up disconnecting after making us go through all the troubleshooting steps for over 2 hours and not fixing anything. He offered a free brushhead with a new purchase as consolation. I thought that was a joke. I asked if he though it was fair for us to buy 4th toothbrush after we had 4 previous fail each a little after 2 years of purchase of a toothbrush that costs more than $220. I explained, if I am going to buy a new expective toothbrush and pay again it will not be from Philips. He disconnected the chat.So would I recommend Philips? No.
TERRIBLE SERVICE!! My toothbrush broke after 2 months, sent it in for repair with warranty, and 3 months after that I hadn't heard anything from Philips. I was told by the repair centre that they didnt even have the toothbrush anymore and it was with Philips. Philips told me they don't have my toothrbush on record and that they would escalate it and contact me within 1-2 days. They never contacted me until I rang them again. They then said they don't have my toothbrush in stock and so I'll have to wait for it to come back in stock or be given a different product that I didn't want. I was given no compensation for my time without my toothbrush and lack of communication, so I asked for a refund and they said they will give me a refund because it is an "exceptional circumstance" but they don't usually give refunds. DO NOT BUY FROM PHILIPS!!!!
I bought my beard shaver 18 years ago (Oct. 2006, I still have my receipt, no model visible, 60 euros back then). Minimal maintenance, survived me moving house 9 times or more. Probably not the smoothest shave in the market but good enough for me. Battery still chargeable although I haven't tested how long does it last. Of course this *might* not reflect their current product quality, but I really hope it does because I love sturdy appliances.
Sonicare toothbrush broke after 3 months. Philips will not replace unless I give them my personal phone number (they have email address & details). They also make process difficult by poorly printing Serial No. (2111 09-2C) on unit base.
Abysmal customer service.No way to contact anyone that doesn't fail.Onerous process to create an online account, far too many Captchas, and then because it thinks something's incompatible in one of the online form's boxes, you can't proceed.Very poor.
I own both Simply Go Mini many as well as the Simply Go. I purchased The Simply Go approximately eight months ago and it no longer works. For reference my Simply Go Mini stopped working two years ago. I got in touch with Philips autorized service center HTS here in California and even spoke directly with the service manager Efron. It is now two years later, and my experience with HTS has been horrendous and they are absolutely no help when it comes to any repairs. The manager shared with me over a year ago that they could not get parts and would let me know as soon as they could and I keep emailing to no avail with no return phone calls. Additionally, I contacted Philips customer support spoke with a really helpful gentleman by the name of Matthew. After explaining my frustration and lack of customer service with HTS, he directed me to Accurate Biomed, as well as Medical Science Center for other repair centers that I could possibly work with. For reference Accurate Biomed never picked up or answered the phone. I was on hold for 45 minutes with Medical Science Center and then was disconnected. I find it extraordinary that it is impossible after spending several thousand dollars on machines, that I cannot get serviced or get anyone on the phone to help me. While, I understand Philips is not licensed to directly service or help repair patient's units this is an impossible situation and it is no wonder they are in a class action lawsuit.
Terrible customer services,i brought a subscription for One Blade replayment blades,and when UPS only tried one delivery before sending it to the parcel shop,after several phone calls to phillips about getting them redelivered as im unable to get to parcel shop,was told UPS will redeliver,which never happen and the result us my subsciption was cancelled,after another phone call to phillips to complain they where so unhelpful and kept putting the blame on UPS....
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