Review Time
I bought two shavers, one a travel model. The home shaver is a real pain to charge as it did not come with a two pronged lead which is what is in most bathrooms.Instead I have to walk to a different room which has a charging point. We should be given a choice.
Awful horrible!We paid $800 for a coffee maker which came broken. They were not helpful provided no helpful support everything took a long time and even when they had theirMachine back they did juice a replacement or a refund. It was a Christmas gift and they had zero regard for anyone !
The prices of the top end models have gone through the roof, up on £500!Took a look, became irritated - I don’t care about sculpted handles, wet shaving or gadgets and accessories. Trying to find a no-nonsense decent quality mid-price model was going to involve more research/hassle than I could be bothered with.And then there are the reviews consistently saying “Not as good as they used to be’, ‘won’t hold a charge’ and ‘feels cheap’. Apparently, too, these newer models require a great deal of maintenance. Boring, time-consuming levels of maintenance.And the cheaper models look cheap, tempting you up the range to silly prices, whereupon, at £200-500 for an electric shaver, I just get up and walk away.Philips has completely lost the plot. Whatever I choose, it won’t be a Philips, even though it is a Philips I’ve used for nearly 40 years.
I’ll never buy a Philips product again. Bought a handheld garment steamer 10 months ago. It never worked well, but steam comes out of it so despite me showing them a video of it failing to get any creases out of material they said it “wasn’t faulty”. Online person was rude enough to ask why I hadn’t complained earlier (as if it’s unfathomable that people might have competing priorities, like being unwell). Then they refused to disclose their name or their manager’s name because I guess accountability isn’t their jam. I guess I wouldn’t want to be held accountable either if I was that bad at my job.
I bought a Philips B7305 2.1 channel soundbar and it was the WORST purchase of my life! This soundbar is total garbage! It barely has any volume and is very distorted! Dumb me threw the box away! Walmart will not refund without a box! Stay away from Philips products!
I am beyond disappointed with both the product and "customer service." I ordered the Baristina espresso machine and received a unit that was clearly a return, missing the essential portafilter, directions, paperwork and free Black Friday gift I was promised. I contacted customer service immediately and spent over 90 minutes on the phone, only to be told there was no way to expedite a replacement, even though I needed it for an event this weekend.Despite my willingness to return the defective machine that day, and even pay for expedited shipping, they refused to help or provide a solution that met my needs. Their only suggestion was to wait for a replacement that wouldn't even ship until next week—completely unacceptable given the circumstances.After searching online, I discovered that many others have experienced similar issues: missing parts, defective products, and dismissive customer service. This isn't an isolated case—it's a pattern, and it shows a shocking lack of care or accountability.Not only did I have to scramble to find a replacement espresso machine elsewhere, but I also wasted time, energy, and money on a company that clearly does not prioritize its customers. I would strongly advise anyone considering this product or company to think twice. It's been three days and they still have not issued a return label I have been asking for. I just want to send the machine back, and never deal with them again.
Philips is selling razors that don't have a power supply. In other words they're selling razors that you can't charge unless you buy one separately. The box doesn't indicate such information.Had no reply after writing several times to their media links on their internet site.
Horrific customer service! Bought a television in March, reported it Defective in June, they sent an engineer to "repair" the television last week (November) but due to it being wall mounted they refused to fix it and told me I would have to pay to have it uninstalled from the wall.Now they just keep closing the case. Efficiency they are refusing to fix/replace a broken unit they manufactured.Avoid all phillips products and buy a better brand instead as they don't honor the warranty if anything goes wrong, absolute cowboys!
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