I wanted to buy the Philips 5500 Latte go, that does hot and cold drinks. I went to the website and they had it at a discounted price of £456.99 - I added it to my basket and went to proceed with purchase - however I luckily noticed in the basket it had added the 5400 model instead!!! A cheaper, lower spec model. So I deleted it and tried again, the same thing happened. I even tried on another browser and it kept doing the same thing. I contacted Philips who’s reply was that it was was not available in the UK and the site may be having technical issue and I should try someone like John Lewis, Curry's or Sainsbury's! I replied to say that I wanted the 5500 at the price quoted. If it's available with those suppliers - then it's available in the UK and can they not help me buy it at the price quoted. I never got a response. I called them a while later to follow up on their lack of reply and again repeated the incident, they found the case number and said they'd investigate. They came back again saying there was no technical issue now and that it can be added to the basket for £649.99 and purchased. So magically it’s now available in the UK and yet at a much higher price. I had screen shots of the UK website quoting £456.99 and proof of it being added it to the basket on the same page - clearly showing the model slected and the model added to basket - the 5400 - all within the same screen shot. They still ignored this and refused to help me or even honour it.So if not a technical issue, as they claimed all is ok on their site in my second attempt to complain, it means they must of been hoping I would not notice originally and wanted to sell a lower model instead of the one selected - deceitful.I replied to their response and never hear back again. Philips was always a household name I had known and purchased in the past - however their lack of customer support, the lack of accepting their error and lack of willingness to honour and assist - just goes to show they have lowered their standard considerably and thus I would not want to purchase any high ticket item from them, or any item for that matter. If this is how they are prior to even purchasing, imagine how the after care would be. Shame on you Philips. I took time and effort to contact you - you ignore - then you come back with unacceptable excuses and then you ignore the customer. Appauling.
