Review Time
Bought a phillips iron which went bang after 6 months. Was told to return. No confirmation on receipt of the iron. And every time I ring to have an update I'm told it's under investigation and could take months. How can you be expected to be without an iron . It's under guarantee so I can't understand why I can't have a replacement while they investigate the problem . It's the worst after sales experience I have encountered. It's safe to say I will be avoiding phillips appliances from now on. I was forced to buy a new iron today and bought a breville which is brilliant and was much cheaper.
Worst experience I’ve ever had. Product (Philip Avent glass bottles) came defective and was told I was getting replacement order, which never arrived. I ended up having to buy product in town because I needed to give them to daycare provider. Tried three times to get a return label and refund and haven’t been able to do so. The last person kept putting me on hold and wouldn’t answer my questions. Told me I can’t get a refund but can replacement but wouldn’t explain why. I asked to speak to a manager several times and was unable to. Will literally never purchase a Philip product again (online or in store).
I had the best customer service with Philips, I will now be buying and recommending their products in the future. My son’s shaver just stopped working so I called in about the warranty, they were so kind, they sent a new one in just days. The man on the phone was so professional. I really felt heard and listened to, I never knew they had other products besides shavers. I am now a life long customer and I would recommend buying any of there products! Thanks K
Terrible customer service attitudeI have tried 5 times to contact Philips by phone today, each time told the expected wait time was 1-5 minutes, each time was left waiting minimum 20 minutes, after which I hung up. Tried 3 times with the online chat - nobody responds at all. I left a chat window open for over half an hour and nobody appeared.I called the lighting division, explained the situation fully... and her response was to immediately and robotically give me the same number she has just been told nobody was answering. She didn't express any concern or apology about the unacceptable situation at all.She asked what she should do. This is a paid Philips employee asking ME how she should do her job! When I explained, she said she and her managers don't care what happens in another Philips division. She told me there was no escalation route when Philips fails like this, no managers to contact and she refused to speak to her own manager too to help the situation.100% customer service failure.
Bought a Philips iron from Amazon. Went bang after 4 months.Amazon stated that we had to contact Philips under the warranty. Philips Customer Service stated we had to return the iron for investigation before we would get a replacement. But then refused to provide details on how to return.As per other reviews on this site, Philips do not honour their warranty obligations.Oh, and very rude customer service staff!We have now bought a TEFAL, better Amazon rating!
Why am I not surprised the average score on here is 1 star...I've purchased Philps Sonicare toothbrush couple of years ago. It stopped working after one year, I've done online warranty claim and I was sent a replacement. Fast forward one year, replacement is not working. I went online to do warranty claim again, but it's no longer available, so I had to call. I've called on Monday, gave all of the details, including model and serial number. Explained its been on charge for over 24 hrs and I've used couple of different chargers (in case it's a problem with a charger). I've been asked if I've done a reset. I didn't see any information online about reset, so no, I have not done. I've been told I have to then call again, once I have a toothbrush (I was at work), so they can guide me through reset process. I've called again today (with toothbrush in my hand), been told to do the reset (hold the start button for around 20 seconds) and then... I have to put it on charge for another 24hrs and call back another day. Now, that's wasting customers time. When I call again tomorrow, would there be another step I have to complete, before I can claim warranty replacement?!I asked to make a complaint, and been told someone will call me back.Fun fact, someone actually did. Less than 20 mins later. Less fun fact, the person was incredibly rude. Told me she can not see fault in their procedures, and I just have to call again. I pointed out I never had to go through so many hoops with my first warranty claim. I was omtl required to provide them with model, serial number and proof of purchase. She said its obvious they need to run tests. I said if it's that obvious and that necessary, why is not mentioned on the website, so customers can complete it all before they call. And also, again, I never had to do it last year. She said that procedures change occasionally. Overall, she was incredibly rude, and I half suspected I'm talking to a robot (or AI). I would recommend change of career, to gravedigger maybe. Would suit perfectly her customer care skills.
I bought a PHILIPS Aqua Trio 9000 vacuum cleaner 10 months ago. In the last month, the brush on its head has been falling off. The service representative said that the head needed to be changed. However, the head was out of warranty. I learned that only the motor of the vacuum cleaner was under warranty. However, everywhere it says 2 years warranty. Philips Turkey is deceiving the consumer by saying there is a 2-year warranty.
Tried twice to buy a refurbished steam generator iron that Philips offered on its website. Each time the order was cancelled, with no explanation, despite the product still showing as available. Customer Service is a complete waste of time, they can't tell you anything.
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