Review Time
Bought my mom a “50 tv last April 2023 it stopped working February 2024 and it has the standard 1 year warranty. Found out the tv was discontinued the year it was bought and after doing what we were told sending pictures after pictures of tv and pictures of our proof of purchase which was an electronic purchase they won’t accept the pictures of the receipt said do it on a pc not mobile so I did over and over. This tv was purchased for my mom who had dementia and this is her favourite activity watching game shows but now these people are giving us such a hard time. Fix it or just refund us the money to get her a tv, she’s using a 32” and she’s 83 yrs old her eyesight is not that good so I wish they wouldn’t be this way. Talking to them is useless they’re like robots and don’t know how to answer any questions off script
Please do not buy a Phillips soniccare toothbrush. I’ve had mine for just over a year and it broke. When I contacted Philips they stated there was nothing they could do as the model number was no longer on the toothbrush. What company would put a model number on a product that eventually washes off then require it for warranty purposes. They also want you to keep your receipt. I showed pictures and offered to send the product in for inspection. No point as the model number isn’t on the product. Can they not tell the model number from the actual product or a picture of it. Very disappointed with their customer service. Very expensive toothbrush to only last a year. I will never buy a Phillips product again.
Seems like Philips is just trying to save money at the expense of the customer. Call center is nowhere near Singapore and their CSOs are a bunch of useless good-for-nothings that offer solutions like robots without any sense of empathy and sympathy. We got a steriliser and dryer as a gift for our newborn in Dec 23 and opened it once to use once our baby was born. Lo and behold, the item did not work as advertised. It was not able to sterilise and switch automatically to drying mode. Called customer service and they tried to troubleshoot. Guess what, I might as well have tried to troubleshoot it myself as they were also looking through the user manual themselves. Next, their incompetent CSOs said we could go down to their Toa Payoh service centre to do a 1-1 exchange but the staff there said they don't do anymore 1-1 returns! What a waste of time. As parents of newborns, we told the CSOs what we needed and their initial ridiculous suggestion was to wait 7-10 working days for the replacement item to be delivered. Their form of "expediting" is to have the item delivered to us next Tuesday. We are living in Singapore not Timbuktu for god sake. Any sane and empathetic person would understand the need for clean and sterilised bottles for a newborn baby but all they could offer was delivery for next Tuesday. Ever heard of next-day delivery? Got in touch with their manager in Singapore who I believe has tried his best but they offered a refund but only at 70% of the full price amount! We obviously do not have the receipt as it is a gift and they know that it is within the warranty period after checking the system. Do you think we are beggars and are so hard-up for the rest of the 30% of the money? Does this company even know what the word refund means or does anyone in the company not understand English? We are disgusted by this level of service, attitude and poor product quality. They keep quoting policy this, policy that. Terrible way to shirk responsibility. Let's see if this joke of a company can even deliver the item by Tuesday.
I tried to purchase the one blade subscription and wish I had never bothered. For days and days they were messaging me because I told them the purchase wouldn't go through because of an 'internal error' they kept on telling me to try again but changing various things and deleting the cache. I really want this product on subscription so I get the blades sent to me regularly so every time I tried I got excited. Despite my best efforts and their repetitive advise to just try again and being let down EVERY TIME i'm just going to give up and buy something different. I first reached out to them on 13th feb after already trying and failing to buy it a few times so have wasted 2 weeks on this! I would suggest that Philips maybe speak with other companies who run successful subscription services and change what they do to something that actually works. It comes to something when you try and buy something and they can't process the order!
Absolutely the worst customer service I’ve ever encountered An extremely bad company to deal with.I wish I had read the reviews before ordering My online iron order was cancelled by them supposedly because their system had a glitch. I placed the order on 30th January and they took my payment immediately £265.99. After a week of waiting I rang and was told that they would refund my money. It is now 23rd February and I’ve still not received my refund despite 2 further phone calls. I asked to speak to the complaints manager. I was told on both occasions that they would ring me back Surprisingly no phone call!! Presumably they are extremely busy!!I ordered a new iron from Amazon ( the same Philips) it arrived the next day and was £15 cheaperIf I could leave A negative star I would I have been told now that I have to wait 10 working days from the 15 th February to receive my refund. Outrageous !!!!!They will have had my money for a whole month due to their problems Don’t deal with these people use Amazon
I was bought a one blade shaver this Christmas (2023) the system is really good and seems to work well……. BUT in with the product is a flyer which says sign up for an exclusive offer on your first replacement blade. Unfortunately this expired on December the 31st 2022 hmmmm not good!Also in the box was a QR code for the groomtribe app unfortunately this app does not support the one blade QP2630/20 as purchased now I begin to wonder just how old is the equipment Philips sells this bought from Argos not a dodgy back street market stall !!!!What the hell has happened to Philips?
Philips 70" PUS7505 4K UHD Smart-TV screen went black after two years. Still within warranty. Told by shop I bought it at (elkjop Norway) to contact Philips. Wish I hadn’t bothered. Took two weeks for them to send a memory stick with an update that did nothing. Then a delay on getting a firm to pick up the tv and it will take weeks before it will be repaired. Customer support was bordering on rude when I suggested that this system was poor. Samsung have home service of products in Norway. Philips products never again.Update: Received tv back from workshop (20/02/24). They fixed the black screen problem but tv turns off after a few seconds. Sending it back to the shop I bought it from. They can try their luck with Philips customer disservice instead. I am done.
Not sure if I am in the right place. I am in Australia.My son gave me a beard trimmer for my last birthday. It wouldn't work at all so I rang Philips to see if I could get a new one on warranty.First, I got straight through to Ruth on the phone.Second, she fixed it. We went through various things - she asked me whether there was a light on the charger but there wasn't. Ruth said i could get a store refund so I went away to ring my son to find out where he bought it. I then noticed that there was a green light on the charger so i turned it on and it worked! Very happy!
I bought a premium iron. Perfectcare7000 (over €320). Support is terrible. Box it, queue at post office, send for repair, send receipt for postage, wait 10 working days without a replacement. It's not a 20euro iron. Not buying another premium product from philips again to receive basic level support. Take a look at how Nespresso support their €50 or €100 machines.
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