Review Time
I ordered a pair of boots in February for $81.17. On February 19th they sent me a pair of Steve Madden sandals instead. The boots were reordered on this date and I was also given a $5 refund. I returned the sandals in the store on February 20th. I no longer wanted the boots so I returned them on March 4th. I received a $76.17 refund less the $5. On March 12th they illegally went in my bank account and took $76.17 for no reason. I called on March 13th and was told my money would be refunded. I called March 20th and was told my money would be refunded. I called March 26th and told my money would be refunded. My money was taken for no reason. They have their boots and my money. They keep refusing to give my money back that doesn’t belong to them.
This has got to be the most infuriating shopping experience of my life! You're lured in with dirt-cheap shoes, and that's the only reason anyone would endure the nightmare that is this company's customer service. It's beyond atrocious. The laughable amount of problems I've faced, both online and in-store, is unfathomable. Orders mysteriously canceled, charges stuck in limbo on my account for what feels like an eternity (has to be illegal, right?), and customer service calls that make my blood boil. The reps, obviously outsourced, can hardly string a sentence together in English. It's painfully obvious they're undertrained and couldn't care less about solving your problem. Just aiming to end the call as soon as possible. The person in charge of customer service should be mortified by this blatant disregard for customer satisfaction. Trying to escalate to a supervisor? Good luck. They're perpetually 'busy' and promise callbacks that never happen. And why on earth do I still see a pending charge for shoes that never even shipped? Do yourself a favor and take your business to Amazon or Zappos. You're just another ignored complaint in this company's colossal mess. Wishing them nothing but the worst.
It doesn't surprise me that DSW has such a low rating. If I had have known this I never would have shopped with them. I have had 2 experiences with them & that's enough. DSW your customer service is horrible & what you are calling exclusive only to DSW as a designer "brand" doesn't meet designer criteria what so ever. Selling pretty much plastic soled shoes with an insert & calling them designer... this will be the last time you see me as I have a return. Good luck with getting your rating up. Not looking good at all thus far...Best, Shoe Lover Meme
Went to DSW for a pair of shoes. Since this is such a big store there bound to have my size shoe. So I looked for a sales person to help me, that was my first mistake. I finally found a sales person that looked friendly, so I asked him where the wide width shoes are ? Oops ! I spoke to him in English, that was my second mistake. I finally found my style shoe, but they didn't have wide width. Oh well, See Ya !!
Created an account. Got tons of emails about being a VIP and getting exclusive discounts. Great. But not if you want to apply it to, well, the shoes you want. They secretly tell you that over a hundred brands won’t get the discount. Yup, every brand that most people use, all major brands. See below:Additional details: Excludes Aetrex, Bates, Bed Stu, Birkenstock, Brooks, Carhartt, Caterpillar, Converse, Durango, Floafers, Florsheim Work, Georgia Boot, Gravity Defyer, Harley-Davidson, HUNTER, Kodiak, Nike, OOFOS, Papillio by Birkenstock, Rainbow, Reebok Work, Roan, Rockport Works, Rocky, Soft Style, TACKMA, and TRAQ by Alegria products, plus select adidas, ADOLFO, Aerosoles, Alegria, Alexander McQueen, Andrew Assous, Anne Klein, Ara, ASICS, Azura, BCBG Max Azria, Bearpaw, Bella Vita, Bernado, Betsy Johnson, Bionica, Blake McKay, Blondo USA, Body Glove, Bogs, Born, Bueno, BZees, Chaco, Cobian, Cole Haan, Columbia, Comfortiva, Crocs, Danner, Dansko, Deckers Outdoor, Deer Stags, Dockers, Dolce Vita, Dr. Martens, Dr. Scholl's, Dr. Scholl's Original Collection, Easy Street, Flexus by Spring Step, Florsheim, Franco Sarto, Grabbers, Guess, HEYDUDE, Iron Age, Jack Purcell, Jessica Simpson, Kamik, Keds, Keen, Koolaburra by UGG, Kork-Ease, K-Swiss, L'Artiste by Spring Step, Life Stride, Lucky Brand, MCQ by Alexander McQueen, Merrell, Michael Michael Kors, Naturalizer, Nunn Bush, owala, Papillio, Patrizia, Pendleton, PSUDO, Reebok, Reef, Rockport, Roxy, Ryka, Salomon, Salvatore Ferragamo, Sam Edelman, Sanuk, Sofft, Sorel, Sperry, Sperry Top-Sider, Spring Step, Stacy Adams, Steve Madden, Steve Madden Mens, Steven New York, Superga, Teva, The Original Muck Boot Company, Timberland, Timberland Pro, Trotters, UGG Australia, Vince Camuto, Vionic, Vintage Foundry 14, Vintage Foundry Co., Wolverine and XTRATUF styles. Exclusions subject to change.And not just that, they inflate their prices. Went to HEY DUDE site and their prices are much lower. So tired of corporate financial rape while the CEOs get rich.
I ordered 2 pairs of shoes online, identical except for size, both to be delivered to DSW's Arden Way store in Sacramento in Sept. 2023. One pair came in to the store, I tried it on there, determined that neither would fit me, so I returned the pair to the cashier & cancelled the whole order. The second pair never came in, as DSW has confirmed by email. But my credit card still shows a "pending charge" for one pair of the shoes in late Jan. 2024, despite the facts that I received nothing & have emailed them multiple times.
We are supposed to get snow so I placed an online order for toddler snow boots at 10 am, They were available in the size I wanted in 3 colors. I chose pickup in store. Did not ever get notified to pick them up so my daughter stopped in at 3:00pm. The employee at the counter was rude and asked "why would you come in when you haven't been notified?" and said they had not yet been pulled even though it had been over 5 hours. Another employee went to pull them and came back and said they were now out of stock and the order would be cancelled. I chatted with customer service online and asked them to cancel my order, which they did. Even though it says online that the card will not be charged until the order is picked up, I was told funds will drop off in 3-5 days. Very frustrated because I could have run out to the store and just purchased the boots this morning. Will not be back to DSW Jordan Creek!
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