We are supposed to get snow so I placed an online order for toddler snow boots at 10 am, They were available in the size I wanted in 3 colors. I chose pickup in store. Did not ever get notified to pick them up so my daughter stopped in at 3:00pm. The employee at the counter was rude and asked "why would you come in when you haven't been notified?" and said they had not yet been pulled even though it had been over 5 hours. Another employee went to pull them and came back and said they were now out of stock and the order would be cancelled. I chatted with customer service online and asked them to cancel my order, which they did. Even though it says online that the card will not be charged until the order is picked up, I was told funds will drop off in 3-5 days. Very frustrated because I could have run out to the store and just purchased the boots this morning. Will not be back to DSW Jordan Creek!
