Review Time
I recently ordered 4 pairs of children’s shoes from DSW. One was a completely different shoe than what I ordered and two were defective. Tried to return one pair at the DSW store in Huntsville, AL and they wouldn’t accept them. No more purchases from me.
I recently bought a pair of shoes from DSW and it was charged to my card account on 09/03/2024.I still have not received the shoes and my contact with DSW has been useless.The shipping company tracking tells me that the package is still in Trenton,NJ with no movement.DSW has become a very unreliable online store.I will resolve this issue and never buy from them again.
I bought the Hey Dude flip flops from DSW back in the middle of April so they are just 4 months old and the strap on the flip flop came completely out of the hole. Normally when I have flip flops I wear them until they have holes in the bottom. I will never buy hey dude flip flops every again. You are wasting your money if you buy them. Unless you are looking to buy a shoe that only last 4 months. I called Hey Dude and they stated I needed to call DSW even though hey dude manufactures these shoes. I called DSW and they stated that it has been past 90 days and that there is nothing that they can do either. So DSW also sells a product that last less than 6 months. I will no longer be giving my money to DSW or Hey Dude.
This company needs to go out of business. The WORST customer service. I ordered a pair of dress loafers and paid $19 in shipping to be delivered the 2nd business day. They arrived three days after they were ordered and the packaging was damaged, no packing slip, and there was one Nike athletic shoe inside of a Nike box. I took it back to the store and showed the manager and he gave me a sob story about how he was going to be “hit” for this. DO NOT buy anything from them either in store or online. It is the worst store in every way possible.
This company is one of the last of its kind to provide SPEEDY delivery and quality shoes at such a great price. Every time I purchased shoes from this company they came within a day of ordering and the quality is really really good on everything I buy. Packaged well and delivery is FREE! Thanks DSW!
Ordered a pair of shoes on Friday, On Sunday received an email from DSW stating that they were still processing my order... so I called Customer Service to cancel, I was then informed that they could not cancel because it was scheduled to be shipped on Mondy at 2:30pm. When I asked why that wasn't stated in the email about problems processing my order Customer Service stated it was due to confusion. Later Sunday night and on Monday morning I received two emails stating my order has been cancelled. On Monday night I received an email from DSW stating that they were sorry but my order would be delayed due to processing problems. I emailed back stating it had been cancelled and was informed that it was not cancelled but just a problem at their end. So I asked if it could be cancelled now since its Monday night and it was due to be shipped that afternoon. They said not at this time because it is about to be shipped. Tuesday I received an email from DSW apologizing for the delay in processing my order and I would be notified when it would be shipped. Again I asked for the order to be cancelled and DSW again stated that they cannot due to the order about to be shipped. This dance continued onto to Wed. when I just asked for a return authorization to ship it back as soon as it arrives but this request was denied by DSW stating that I had to wait until the order was actually delivered. In the meantime I received another notification that there was another delay in shipping due to problems with processing. Said item that was denied cancellation on Sunday due to it being delivered by Monday at 2:30pm was actually finally delivered on Friday morning some 5 days later.. at which time it was immediately returned for a refund by driving 20 minutes to a FedEx drop off. I will now and forever have a bitter taste of dealing with DSW and the brand that gave me such joy as a child... Hush Puppy loafers
I'm so disappointed with this store. I had place the same other over and over. Everytime I received my order the shoes seeing like they had been used and never fail the shoe boxes are all broken always. When I go to the store to return, they always give me a hard time before they accept my return because they don't believe me that I had receive them like that. When I tried to place the same order they never want to honor the same discount I got before base on whatever information the previous agent write on for their convenience to finished the order. I always end up upset with a headache. 😡 I'm done with this store. DSW needs to do better, improve.
I ordered 3 pairs of Clark's shoes through the DSW website. About a week later, the order was ready for in-store pickup. The email stated "1 pair ready for pickup" and "Cancelled" for the other 2 pairs. No reason given. No previous emails sent regarding cancellation of the other shoes. I called DSW for an explanation. The person was difficult to understand and clearly in a call center. They also seemed to be reading from a script. Not at all helpful. I will be returning the pair sent. Due to such poor customer service, I do not wish to give DSW my business. I have ordered the shoes from the Clark's website, which is what I should have done in the first place. An addendum: I went to the store to tell them I would not be taking the shoes sent and why--very disappointed about how the order was handled and the inadequate customer service. I spoke to the assistant manager, David. David came across as somewhat defensive, but mostly uninterested & uncaring--another example of the company's poor customer service. Upon completion of the return, I started to leave. Without looking up from the computer screen, David flippantly said, "Sorry that happened." Yup, I'm done with DSW.
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