Ordered a pair of shoes on Friday, On Sunday received an email from DSW stating that they were still processing my order... so I called Customer Service to cancel, I was then informed that they could not cancel because it was scheduled to be shipped on Mondy at 2:30pm. When I asked why that wasn't stated in the email about problems processing my order Customer Service stated it was due to confusion. Later Sunday night and on Monday morning I received two emails stating my order has been cancelled. On Monday night I received an email from DSW stating that they were sorry but my order would be delayed due to processing problems. I emailed back stating it had been cancelled and was informed that it was not cancelled but just a problem at their end. So I asked if it could be cancelled now since its Monday night and it was due to be shipped that afternoon. They said not at this time because it is about to be shipped. Tuesday I received an email from DSW apologizing for the delay in processing my order and I would be notified when it would be shipped. Again I asked for the order to be cancelled and DSW again stated that they cannot due to the order about to be shipped. This dance continued onto to Wed. when I just asked for a return authorization to ship it back as soon as it arrives but this request was denied by DSW stating that I had to wait until the order was actually delivered. In the meantime I received another notification that there was another delay in shipping due to problems with processing. Said item that was denied cancellation on Sunday due to it being delivered by Monday at 2:30pm was actually finally delivered on Friday morning some 5 days later.. at which time it was immediately returned for a refund by driving 20 minutes to a FedEx drop off. I will now and forever have a bitter taste of dealing with DSW and the brand that gave me such joy as a child... Hush Puppy loafers
