Review Time
I avoided Dell for years due to their awful customer service and laptops suddenly developing blue screen faults and battery issues. Years later I thought I'd give them another try and guess what? Blue screen and battery issues. I am being passed around numerous emails (five so far). None were able to help and now they have closed my ticket (6TFQPV2). According to my diagnostic scan, I (at least) need a new battery for my laptop. Useless.
Just a warning if you are thinking of buying at XPS laptop .. After a few year the carbon-like plastic cover around the keyboard, will become very sticky. Search and you will notice that Dell dont care about the problem. $3500 (25000Dkr) laptops turns into useless sticky board that cause everything to fastens around the keyboard. Arrgh.
Apparently there is nobody in charge of customer service. I repeatedly asked to speak to a customer service supervisor. I think I was transferred to at least a dozen different people, none of whom can help me. I just want to know the status of a credit app so I can order a new computer. They advertise 12 months no interest but ???? This conversation was ongoing for 3 weeks.
I ordered and paid full price for a brand-new Dell UltraSharp monitor, expecting a product “off the assembly line” as promised. What I received was clearly used or refurbished — damaged packaging, unwrapped cords, and a manufacture date from two months before my purchase.I raised the issue through Dell support and eventually had to file a BBB complaint. Dell offered a 10% “goodwill refund” and a replacement, but never explained why a used unit was sent at new pricing in the first place. I declined the replacement because Dell is known for sending used replacements, and I wasn’t about to start that cycle all over again.I offered a reasonable compromise — a 25% refund to reflect the actual condition of the monitor they sent me. Dell refused, citing “policy” that they don’t adjust pricing after a sale by more than 10%, even in cases like mine where the product received was not what was sold.On top of that, Dell’s internal documentation falsely stated I had been working with a representative I’ve never even spoken to. They also never provided tracking information for the replacement they claimed was available.This isn’t just bad customer service — it’s deceptive post-sale behavior. Dell has refused to acknowledge their error or make things right.If you plan on buying a high-end monitor from Dell, be prepared to fight for what you paid for. And if you receive a used product at new pricing? Don’t expect accountability.
I bought my first Dell product in the 1990's. There have been many since but there will be no more going forward. Things have progressively deteriorated from my first experience (which was excellent) to one where the products have low build quality, are overpriced and frequently fail. There is NO customer service unless you're prepared to literally pay the purchase price all over again every three years. The company has lost all sense of ethics and I'm ashamed to have given them so much of my custom over 30 years.
The absolute worst . If u want to get something fixed under the warranty good luck it has been four weeks and every day they say the technician is on the way and no technician shows up no technician call me and you’re not allowed to talk to the technician only they are
I ORDERED A LAPTOP that was sent to the wrong address, I contacted you several times and now received an email wanting me to return the item. I do not have it, it was sent to the wrong address. I've tried calling several times, but just get hung up. Is anyone actually working there? I CAN NOT send back the laptop that I have not received.Someone from dell contact me please.Tony ONeill
HORRIBLE CUSTOMER SERVICE!!!I bought a very expensive PC from Alienware and before purchasing the sales person told me you have a 30 day full refund policy and if you dont like the PC you can send it back for a full refund. Assured me i have nothing to worry about.The PC came with multiple technical issues. I had 2 blue screen crashes withing a few days and performance was horrible. So i went online to create a refund request and the ONLY way the website lets you proceed is by checking a checkbox that say we MAY charge you 15% restocking fee (if you dont check this you wont be able to move forward so its forced). I checked it because i had only owne the PC for maybe 5-6 days and given the issues and the initial assurance from the sales person i had no worries. I sent the request and sure enough they approved the return BUT WITH A 15% RESTOCKING FEE! Furious i contacted the technical team and they confirmed my issues and sai they will document everything so that the next day when customer srvice is open they can refund me completely. Next day i call them and the new customer help person says there is NO DOCUMENTATION from the IT girl and she never ever recorded that i called. luciky i had RECORDER our entire conversation because i had heard weird things about Dell. The new person was nice and got me a full refund approval and sent me an email. So using the Purolator tag in that email i sent my PC back and sure enough Dell STOLE the 15% and only refunded me 85% despite me having an email for a FULL REFUND APPROVAL.Since then i have spent 6 days on the phone and emails even from my vacation to get my 15% back and all theyve done is just pass me around.DELL has a HORRIBLE customer serive(with a few exceptions). All of their customer care is in India and 75% of the time i have a hard time even understanding what they're saying. They all sound polite on the phone but most of them couldnt care less. There is ZERO continuinty between what one agent tells you and the next! This was my FIRST and guaranteed LAST time purchasing a Dell product! go with a company that has their customer care IN YOUR COUNTRY or region at least!!The last person who helped me and send me the full refund approval is the only person who is acting responsible and called me back otherwise it's a mess over there!!! It's loud when you call. So much noise in the BG and voice over voice. The audio quality (maybe headsets) is horrible and the accents are so thick you can barely sometimes understand them.Imaging spending ~$5000 and being treated like this!!!
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