Review Time
Is it even possible to give a “0” star????The experience I had it’s unreal Dell it’s a joke.They made me do an order for a laptop 3 times and each time they cancelled 😡 to the point that now I do not want to classify them as a company but as a joke
As a longstanding customer of Dell, I am deeply disappointed and frustrated by the unacceptable experience I've endured regarding my laptop warranty claim. From the very beginning, my laptop exhibited significant issues, which I promptly reported within the warranty period. Dell explicitly acknowledged these faults and agreed to replace my laptop—a clear admission that the product was defective from purchase.However, Dell failed entirely to fulfill this promise. They later claimed a replacement was dispatched, yet when I requested proof or shipping documentation, Dell admitted they had no evidence due to a change in their shipping company. I have documented email correspondence from Dell confirming their failure to provide or deliver the promised replacement. Despite this, Dell continues to deflect responsibility and neglect their legal obligations under consumer protection laws.Instead of taking responsibility for their acknowledged failures, Dell has consistently attempted to shift focus onto unrelated matters. Their refusal to provide the promised replacement or adequately address the original issue reflects an alarming disregard for customer satisfaction and consumer rights. Additionally, their communication throughout this process has been evasive, misleading, and deeply unprofessional, leading me to completely lose trust in the integrity and reliability of their customer support.My experience demonstrates a troubling pattern at Dell: a systematic disregard for warranty commitments and an apparent willingness to use delaying tactics to avoid providing legitimate remedies to customers. This raises serious questions about Dell’s overall commitment to customer care, reliability, and ethical business practices. Given the significant time, inconvenience, and financial loss I have endured because of Dell’s actions, I strongly advise potential customers to reconsider any planned purchases.Based on my prolonged negative experience and Dell’s evident inability—or outright unwillingness—to rectify basic warranty issues, it is clear the company prioritizes short-term profit over long-term customer satisfaction and trust. In my experience, Dell’s warranty has proven entirely worthless—it is not worth the paper it is printed on. Regardless of who responds to this review—be it a customer service agent or a social media representative—their role will not be to resolve this matter truthfully, but to protect Dell’s public image. I will not have the opportunity to counter-respond, but let it be known: every word I have written is accurate and verifiable. Dell, as a brand, has failed me completely, exposing deep flaws in its customer service, post-sale accountability, and the credibility of its warranty commitments.I stand by every word I have written. Dell has failed, and no superficial response can erase the fact that their warranty service and post-sale care are fundamentally broken.I urge consumers to thoroughly research and consider alternative brands that truly honor their warranty obligations and genuinely value their customers.
Extremely disappointed in Dell. I bought a premium XPS laptop for nearly $4,000 and it stopped working during the first year. I contacted Dell immediately at the time (during COVID), and they brushed me off because the warranty had just ended. Since then, I’ve done everything I could — contacted support, tried to repair it, and even filed a BBB complaint.Dell’s response? A repeated refusal to help, offering only a 5% discount on a new machine, and ignoring the fact that many users have had this exact motherboard issue — it should have been a recall! I would never buy from Dell again. I also have anxiety, which is why I asked for written responses only, and they still ignored my needs.📸 Here’s a screenshot of their final refusal: [Insert screenshot image]📹 Full video of my Dell issue here: ask me If you’re thinking of buying from Dell — don’t. They sell defective products and refuse to take accountability.
I ordered a $2,000 Dell laptop for my son’s birthday through Dell.ca. Dell used Purolator, who misdelivered it to an Amazon warehouse — and it’s now been over a week with no resolution. Dell has done nothing to fix this.I provided the invoice, tracking number, Purolator case ID, and proof that the package was never received. Dell still won’t issue a refund or replacement. They keep deflecting responsibility to Purolator instead of taking action.This was a time-sensitive gift, and now my son’s birthday has passed with nothing but stress and frustration. I’ve filed complaints with Consumer Protection Ontario, the BBB, and I’m preparing to go to Small Claims Court if needed.Absolutely shameful customer service from a company that claims to be premium. Once they get your money, they don’t care what happens. Stay far away.
Absolute garbage. If you like spending your time on the phone with customer service buy a Dell. They never work, have to be reset multiple times a day and have never ending problems. I've spent so much time with customer service fixing a variety of issues that I could work there. Stay away from Dell. They sell garbage. UPDATE: After hours with their technical support team they acknowledged that my CPU and monitor are not compatible (Dell built the system) yet they refused to give me a refund or a working system!
Ridiculous delivery. Ordered a £700 laptop, which they wouldn’t deliver. My mum is disabled and unable to get to the door and I am often out. You don’t get a delivery time at all. They just show up and hope you’re in. If you’re not they just leave. No slip or anything to say they’ve been. No way to contact any one. Really really annoyed. Nipped out to walk the dog and missed the delivery guy on the second attempt by literal seconds. Had they sent updates to give a timeslot I could have made sure to be in. I could have waited. But I waited all morning and the ten minutes I was out the house he turned up. I am left disappointed for yet another day and god knows how long till they attempt again. Do they just expect you to not leave the house from point of ordering till they eventually deliver?? Pathetic. People need to work. Simply not good enough. Infuriating. Will NEVER order again simply due to the pathetic delivery service.
Βought a Dell Latitude 9430 end 2023 about 2,500 euros, with 3 year NBD service.From day one the laptop showed malfunctions (blue screens, losing bluetooth, audio and microphone issues). Dell insisted on formatting the system, which I did (to my own expense and burden). However, problems remained.Within 18 months I had to: -replace the motherboard-replace the keyboard which started to peel of (like it is some sort of water painting)-replace the screen when the camera didn’t work-replace the screen 3 more times within 30 days, as all of them failed after first screen replacement.Dell’s customer service was just awful, as they:-refused to replace the laptop after all these issues and 4 screen replacements-refused to provide me temporarily with an external monitor until they fix the laptop (had to buy it on my own)-delayed the replacement of the 4th screen for 12 days (I use the laptop for work purposes and I had to carry both laptop and external monitor all these days)-admitted that they use refurbished items not only new ones (but when I asked, they stated they did not know if parts used for me were refurbished or new…)-didn’t give an explanation why 4 screens failed (even though they as stated ‘do all thorough checks’) in 40 days.Bottom line: Dell used to be state-of-the-art service and quality, now their product quality is ridiculous and their customer service is awful.
Dell computers is a complete scam. Dell charges for tech support after one year and you'll have to buy it because they have made their laptops to have problems. I bought an expensive Dell laptop and now just to access my gmail account I need tech support because Dell and co conspirator Google have built in username and password problems. I am never buying a Dell product again because of this. Microsoft is also on the pos Dell laptop and has their own scam where they automatically charge you for subscriptions you never authorize. And because they illegally use debit and credit card information in the laptop after illegally searching the device banks can not contest the charge. And because the US Department of Justice has been bribed to not prosecute them for anti trust and monopoly power and racketeering all the consumer can do is boycott Dell and Microsoft. America is so corrupt now it is sad.
Story goes on (I thin this is not my first review for the same laptop).After crappy battery dying basically in a couple of months, broken touchpad, 3 replacements of charger, display broke and now (parts of display are getting darker) the laptop finally started to chirp. I had different laptops - HP, Lenovo, Apple, but by far this was the worst one (Dell wasn't my choice).
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