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I read some of the negative comments…

I read some of the negative comments and understand people's frustration. However, myself personally I had the best warranty experience ever with DELL. That wasn't the case with ASUS, MSI, DYSON in the past, so I was prepared for the fight.One of my three external monitors control joystick has malfunctioned out of the blue so I called them as this was still under 1 year warranty. They just asked few basic questions and told me they will replace it out right.No proofs, no evidences (like photos which I had to provide previously to ASUS and DYSON) was requested. Though, I understand the evidence portion to exclude obvious physical damage but despite me providing it I still had to go through hell.Anyway it was a shocker to me, I mean this is how the warranty should work ideally. Good job DELL in this particular case!

5
Date of experience: Apr 14, 2025