HORRIBLE CUSTOMER SERVICE!!!I bought a very expensive PC from Alienware and before purchasing the sales person told me you have a 30 day full refund policy and if you dont like the PC you can send it back for a full refund. Assured me i have nothing to worry about.The PC came with multiple technical issues. I had 2 blue screen crashes withing a few days and performance was horrible. So i went online to create a refund request and the ONLY way the website lets you proceed is by checking a checkbox that say we MAY charge you 15% restocking fee (if you dont check this you wont be able to move forward so its forced). I checked it because i had only owne the PC for maybe 5-6 days and given the issues and the initial assurance from the sales person i had no worries. I sent the request and sure enough they approved the return BUT WITH A 15% RESTOCKING FEE! Furious i contacted the technical team and they confirmed my issues and sai they will document everything so that the next day when customer srvice is open they can refund me completely. Next day i call them and the new customer help person says there is NO DOCUMENTATION from the IT girl and she never ever recorded that i called. luciky i had RECORDER our entire conversation because i had heard weird things about Dell. The new person was nice and got me a full refund approval and sent me an email. So using the Purolator tag in that email i sent my PC back and sure enough Dell STOLE the 15% and only refunded me 85% despite me having an email for a FULL REFUND APPROVAL.Since then i have spent 6 days on the phone and emails even from my vacation to get my 15% back and all theyve done is just pass me around.DELL has a HORRIBLE customer serive(with a few exceptions). All of their customer care is in India and 75% of the time i have a hard time even understanding what they're saying. They all sound polite on the phone but most of them couldnt care less. There is ZERO continuinty between what one agent tells you and the next! This was my FIRST and guaranteed LAST time purchasing a Dell product! go with a company that has their customer care IN YOUR COUNTRY or region at least!!The last person who helped me and send me the full refund approval is the only person who is acting responsible and called me back otherwise it's a mess over there!!! It's loud when you call. So much noise in the BG and voice over voice. The audio quality (maybe headsets) is horrible and the accents are so thick you can barely sometimes understand them.Imaging spending ~$5000 and being treated like this!!!
