Extremely disappointed in Dell. I bought a premium XPS laptop for nearly $4,000 and it stopped working during the first year. I contacted Dell immediately at the time (during COVID), and they brushed me off because the warranty had just ended. Since then, I’ve done everything I could — contacted support, tried to repair it, and even filed a BBB complaint.Dell’s response? A repeated refusal to help, offering only a 5% discount on a new machine, and ignoring the fact that many users have had this exact motherboard issue — it should have been a recall! I would never buy from Dell again. I also have anxiety, which is why I asked for written responses only, and they still ignored my needs.📸 Here’s a screenshot of their final refusal: [Insert screenshot image]📹 Full video of my Dell issue here: ask me If you’re thinking of buying from Dell — don’t. They sell defective products and refuse to take accountability.
