Βought a Dell Latitude 9430 end 2023 about 2,500 euros, with 3 year NBD service.From day one the laptop showed malfunctions (blue screens, losing bluetooth, audio and microphone issues). Dell insisted on formatting the system, which I did (to my own expense and burden). However, problems remained.Within 18 months I had to: -replace the motherboard-replace the keyboard which started to peel of (like it is some sort of water painting)-replace the screen when the camera didn’t work-replace the screen 3 more times within 30 days, as all of them failed after first screen replacement.Dell’s customer service was just awful, as they:-refused to replace the laptop after all these issues and 4 screen replacements-refused to provide me temporarily with an external monitor until they fix the laptop (had to buy it on my own)-delayed the replacement of the 4th screen for 12 days (I use the laptop for work purposes and I had to carry both laptop and external monitor all these days)-admitted that they use refurbished items not only new ones (but when I asked, they stated they did not know if parts used for me were refurbished or new…)-didn’t give an explanation why 4 screens failed (even though they as stated ‘do all thorough checks’) in 40 days.Bottom line: Dell used to be state-of-the-art service and quality, now their product quality is ridiculous and their customer service is awful.
