Review Time
I spent €250 on an air purifier last February (2024) It totally packed up after three months. I spent €60 on a new filter & followed instructions. It still won’t work. I’ve been given complete runaround when trying to contact Philips to sort warranty! Now Jan 2025 and still not responded to my many contacts! AVOID!!!!!
Steam Generator Iron has failed twice in two years. The first repair was very swift, the second a disaster. They notified me on 30 Dec 2024 that the item was due to be returned but I am still waiting.Customer Services are useless as they blame couriers being too busy and stick to the mantra that it will be there in 10 working days.Little to no actual care or investigation done and you are caught in a loop of apathy and incompetence.The scores here say it all.
Bought their 400€ Hi-fi micro system to listen to music and radio. The micro system have problems with sound already and I have it only 2 weeks. The sound issue was fixed but now it has problems with bluetooth. When i connect my phone to it it just keep rebooting itself.
Another useless AI botSeems like every company has created some AI chat interface to "help." Unfortunately this bot asks a lot of irrelevant questions like "how many brush heads would you like" and omits crucial information like what model you actually own. It rushes the customer to make a purchase but doesn't give any credibility that the product is a match. I browsed the website too, but the information on brush head compatibility was lacking. After waiting a few hours for their agents to come online, I was able to speak to a helpful person who gave me a clear answer.
A design fault in the Sonicare handle (the pin that holds the brush becomes loose) has meant I've needed several replacement sets after the first purchase. After contacting Customer Services today, it seems that the warranty is only for the first-time purchase. Any replacement handle isn't covered, so it's at their discretion whether to replace. All items supplied should be fit for purpose but aren't. Clearly, they need to fix the design fault as several other people have the same complaint. I'm out of pocket with brush heads I can't use but more importantly it's an environmental disaster with so many unusable and unreturnable gadgets lying around. Philips - do better!
Toothbrushes have broken on me multiple times within 1-2 years. They don't honor the warranty. They issue discount codes that don't work. They have horrible customer service and majority of them in canada don't speak English so they don't understand you.
I think that Philips should just stick to shavers and leave epilation to others. I made the mistake of buying the BRE710/01 Epilator Series 8000. This "epilator" is a waste of money. It has two completely useless heads to go with its harsh pincers which are too fast and too rough, and it doesn't even have a pain softener. It gave me a rash on my arm. I regret buying this product.
Just spent 1000$ on an espresso maker, the reviews seemed like a red flag but in my experience it's hard to go off of those sometimes. The machine looks high quality and aesthetically pleasing. In the matter of 2 months (1 month of actual use as I work out of town) the machine started having extremely low water drop pressure and it would start filling the drip tray quite quickly. Also it sounded like the water pump on the machine wanted to nearly jump out of the machine and explode. This is a reasonable issue after years of use I suppose, my 200$ Keurig went 7 years still no issues... So I contacted customer service to diagnose the issue. Took 3 different people before they said it needs to go back for warranty repairs. So I waited for the email that is suppose to include a shipping label and instructions with where it needs to go. That was over a month ago. I emailed them again questioning where this email is and no reply at all. Biggest waste of money I've ever spent and the best part is they won't refund it either. Be aware of the horrible customer service before spending your money with this company. I would assume all the departments are the same.
Unbelievable that a company this size has one of the worst customer services I’ve seen to date! The agents who answer the phones are polite but all you get is nice platitudes and zero help. Their upper management is an absolute joke! They told me to send my brand new $1000+ machine that arrived used back to them and they would replace it immediately. It’s now been almost 3 weeks since they RECEIVED my old machine and there is no sign of my new machine! I’ve requested to speak with a manager 4 times and everytime despite clear promises, no body calls or emails. Their product specialist person Ismail has been MIA despite multiple emails and calls. It honestly feels like a scam company from oversees! 3 weeks, tens of hours on hold and I still have no idea where my machine is!Hard to believe this is Philips!! I would NEVER EVER buy a single product from them. You get better customer service from walmart!
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