Just spent 1000$ on an espresso maker, the reviews seemed like a red flag but in my experience it's hard to go off of those sometimes. The machine looks high quality and aesthetically pleasing. In the matter of 2 months (1 month of actual use as I work out of town) the machine started having extremely low water drop pressure and it would start filling the drip tray quite quickly. Also it sounded like the water pump on the machine wanted to nearly jump out of the machine and explode. This is a reasonable issue after years of use I suppose, my 200$ Keurig went 7 years still no issues... So I contacted customer service to diagnose the issue. Took 3 different people before they said it needs to go back for warranty repairs. So I waited for the email that is suppose to include a shipping label and instructions with where it needs to go. That was over a month ago. I emailed them again questioning where this email is and no reply at all. Biggest waste of money I've ever spent and the best part is they won't refund it either. Be aware of the horrible customer service before spending your money with this company. I would assume all the departments are the same.
