Steam Generator Iron has failed twice in two years. The first repair was very swift, the second a disaster. They notified me on 30 Dec 2024 that the item was due to be returned but I am still waiting.Customer Services are useless as they blame couriers being too busy and stick to the mantra that it will be there in 10 working days.Little to no actual care or investigation done and you are caught in a loop of apathy and incompetence.The scores here say it all.