Dell, please get new management in your customer service department. Maybe all departments. I have bought $1000s worth of Alienware which I am happy with but the customer service is the worst I have ever encountered in my entire life. It's a shame because having these products were a long-time dream of mine, only to be tainted by how bad the customer service is... Delays of almost 2 months for part of my order, being transferred over and over, dropped calls, forwarded to the wrong Dell customer service country, forwarded to a completely different company once. Hours and hours of wasted time. So many people who didn't know what they were doing.There are a couple people I talked to that could finally help me. And to those good ones: either ask for a promotion so you can make changes for everyone and fix these problems in your company (and get paid more), or leave the company because you deserve better. I bet you deal with alot.
