I am beyond disappointed with both the product and "customer service." I ordered the Baristina espresso machine and received a unit that was clearly a return, missing the essential portafilter, directions, paperwork and free Black Friday gift I was promised. I contacted customer service immediately and spent over 90 minutes on the phone, only to be told there was no way to expedite a replacement, even though I needed it for an event this weekend.Despite my willingness to return the defective machine that day, and even pay for expedited shipping, they refused to help or provide a solution that met my needs. Their only suggestion was to wait for a replacement that wouldn't even ship until next week—completely unacceptable given the circumstances.After searching online, I discovered that many others have experienced similar issues: missing parts, defective products, and dismissive customer service. This isn't an isolated case—it's a pattern, and it shows a shocking lack of care or accountability.Not only did I have to scramble to find a replacement espresso machine elsewhere, but I also wasted time, energy, and money on a company that clearly does not prioritize its customers. I would strongly advise anyone considering this product or company to think twice. It's been three days and they still have not issued a return label I have been asking for. I just want to send the machine back, and never deal with them again.
