Review Time
Once again my parcel is not at the delivery shop. H0483A1381336168. I was told that it was delivered at 1704 yesterday. This is not true and is confirmed by the postmistress who states there was no delivery by EVRI after 2pm yesterday. EVRI state they will take 24 hours to deal with me. This is outrageous. I will never buy anything from TEMU again whilst they use EVRI and i will tell all my friends the same.
I am a loyal customer who regularly places large orders on Temu.Unfortunately, three of my parcels (tracking numbers: CP025680692AE, CP025769956AE, CP025800608AE) were confiscated by Algerian customs due to national import restrictions.I contacted Temu support four times, explained the situation in detail, and provided evidence — but they keep asking me to wait and repeating the same responses.It has now been over 85 days since I placed the orders. According to their own refund policy, I should have received a refund, but they are delaying and ignoring the issue.I asked for a refund as Temu credit, but nothing has been done. This has caused me financial loss and deep disappointment.If Temu continues to ignore my rights as a customer, I will stop shopping from them entirely.
Their free gifts promotion is a scam. They ask you to choose several free gifts and then require you to purchase certain items to receive them. However, as soon as you complete the purchase, they cancel some of the free gifts without explanation. It seems like a tactic just to get you to buy their products. Very misleading and dishonest.
i have never had more problems dealing with temu one parcel arrived no problems at all through Australia post that come to me Friday. i had larger order that failed to show up, yes sadly like you guys told them four times it failed to be delivered. NEVER EVER go through this delivery company HOMECARE EXPRESS three times they failed to deliver my package. the number is 02 number and it is missing numbers so ring through and comes up on your phone as spam there no address in western Australia to tell me where the so-called warehouse is. i have cctv camera outside my house today they supposed to show up at 8.09 am nothing. email to the delivery company all get we redeliver in three days but temu goes off this never checks it. so if go into web site it saids it in delivery go to the temu site can't deliver or redeliver soon. so got hold of them again to get the runaround and some number doesn't contact. to kiss up my butt they offered 20% off if go and purchase more the answer is hell no! and until i get my order no way. contact customer service wait 24 hours again and yes, we get it to you, john in customer service said to me would except a credit of $172.50 only find out from customer service i have 20 % vouchers so if you're not confused as i am angry i would say not use them not worth the heart ache so now i been waiting for this company i cant find 72 hours for deliverly and cant wait for their next excuse. i think they doing a doland trump all crap and no results well guys if you need serious laugh did you know australia has zip code i thought that was america could reason why my parcel not here and than informs i wasnt home and i was thats we know his no show all she did was repeat latest crap and maybe they have wrong phone number for me how they ring when there phone doesnt work i got this update few hours ago i did ask call her miss doland trump biggest load of rubbish i heard so while they track back my zip code i think ill have drink and try not laugh so hard!
after chatting online with various members of Temu customer services over a period of 2 days and getting absolutely nowhere I requested to have it escalated. Twice it was supposedly 'escalated' to the ridiculously called 'Customer Resolution Senior Specialist' who looks into the issue and responds by email. The irritating part of this is that the 'specialist' sends a scripted email giving the instruction of what to do in the order process - this would be funny if I hadnt spent 2 hours during each online chat waiting in between my issue and their scripted pointless responses!!!I dont have a resolution as the 'specialists' just close the ticket when they send their scripted irrelevant email.Trying to get a simple answer as a consumer is impossible with Temu - no wonder they are being investigated by the European Consumer Councils!But, a positive amongst the gloom, I did chat with 'Malik' just now who was the one and only customer advisor who offered an intelligent possible answer to my issue!So, I hope you are all lucky enough to get Malik on the Temu chat line!UPDATE - response from temu added below! Sorry I do not have another 2 hours to give today in 'chat line'.In wanting to purchase the utility art knife pen set with cutting nibs the size of pen nibs, they still fall under the 'age verification' law. A box pops up to fill with all personal details.When asking how the details were checked, it took several attempts on the 'chat' over 2 days with waiting for responses making each up to 2 hours long - and with responses varying -We dont have that information;We cant give that information; Temu does;A third party;I asked who was the 'third party'? and was challenged as to who told me it was a third party!Like the majority of people, I care where my info is going, so persisted:II have to state again that Temu's Customer Resolution Senior Specialists are absolutely pointless as they ignore anything you are asking about and just send a standard pre-written email that has no connection!Finally I got through to Malik who did not consistently send me pre-written scripts that had no connection to what I was asking and he suggested it would probably be my payment organisation....the first Temu customer advisor who was able to think outside the pre-written responses!Checking on Amazon, they have the answer to my question already printed in the 'age verification' info.And - FYI - to get a credit card a person must be 18 and over; to have a paypal account a person must be 18 and over; to GET A TEMU ACCOUNT a person must be 18 and over.........
I was entitled to a free return. They sent one QR code for Everi, which I could not send as my item was over 15kg. It was eventually collected by the seller, but Temu will not refund me saying I have not returned the item. So sick of telling them it has been returned, but they have decided to ignore it was collected and are still saying because I have not used the qr code I have not returned, even though they arranged the collection with the seller. Just appalling.
I have again received excellent service. Great website you can find anything you need or might need. Great value for money. I have used a number of times with great success. This time a couple of neck fans, Laser distance measure, 10mtr tape, garden hose nozzle, 3 women's camisole dresses(not for me) for the wife, Pk T shirts (for me) all great value. I recommend and i will be using again. Just make sure you check the measurement of items you order some look bigger than they actually are. Ordered on 21st delivered 30th.Happy shopping.
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