I was entitled to a free return. They sent one QR code for Everi, which I could not send as my item was over 15kg. It was eventually collected by the seller, but Temu will not refund me saying I have not returned the item. So sick of telling them it has been returned, but they have decided to ignore it was collected and are still saying because I have not used the qr code I have not returned, even though they arranged the collection with the seller. Just appalling.
